Version 8.1.4.1 is junk. Causes Crashes!!

[Rainmakersg]

I have been using Ninjatrader for many years. I also own the full license.

This version 8.1.4.1 is the worst update ever.

After installing it, my charts stopped responding and just hanged. For your information, I run a very high end dedicated machine just to run Ninjtrader (Intel latest i-9 CPU, DDR5 64Gb RAM).

I did the usual stuff to fix it through reloading the DB folder and also rebooting in safe mode, etc. But it only helped for a while before the entire platform hanged again.

I tried like almost 6-8 times before giving up and uninstalled version 8.1.4.1 and reinstalled 8.1.3.1. Then everything worked like a breeze in the earlier version.

If anyone is listening, please reflect this to the development team. They have done something to alter the fundamental stability of NT and has caused crashes. This has never happened before it the previous years of updates. I am not the only one who is complaining. There are many such complaints in the forum too.

Kindly look into it.

[NinjaTrader_Clayton]

Hello Rainmakersg,

Thank you for writing in.

Please send an email directly to support with the Log and Trace files from both 8.1.4.1 and 8.1.3.1 so we can see what errors were appearing and what the difference between the two is so that we could submit them to our development team for further investigation.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

If the Email Support feature gives an error, this would mean the automated inbox is temporarily full and you would want to send them manually instead:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email at Support[AT]NinjaTrader[DOT]com
• Include a description of what is happening in the Body.
• Once complete, you can delete these compressed folders.
  • Please click this Blue text to see a video demonstration of how to send these files

Please let us know if we may provide any further assistance.