Time Base Bars are stuck on one bar

[chonwayne]

Hello Ninja Trader Forum

My Ninja Trader 8 is stuck on one bar and doesn't advance it doesn't matter if its seconds or minutes - anything else it works fine like range or tick charts

Even the Bar timer doesn't work - They don't count down and stay at zero

I did synchronized my laptop to the atomic clock and restarted the laptop but no luck

I hope its something simple to correct

I'm running Windows 11 Home

Ninja Trader 8.1.4.1 64-bit

Thank You for your help

G.Ramirez

[NinjaTrader_LuisH]

Hello chonwayne,



Thank you for posting on the NinjaTrader forums.


Let's try testing your platform in Safe Mode to verify if this behavior is caused by a 3rd-party add-on or is isolated to your Workspace using the steps below. Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To open the platform in Safe Mode:

• Go to the Windows Start Menu
• Search for NinjaTrader > select 'NinjaTrader (Safe Mode)'
• Once you have opened the platform in Safe Mode, you may manually connect to your Data Provider from the Connections dropdown

Once you are connected, open a new chart with no custom bar types, indicators, or templates and test for issues. Does the behavior persist on this blank Workspace in Safe Mode?




Thank you in advance!

[chonwayne]

Hello Luis

I did exactly as in the post went into NinjaTrader Safe mode and opened a plain NQ 5 sec chart and its still doing the same thing its stuck on one candle

sometimes after 10 to 15 minutes has passed it will start advancing - weird

When I do Reload Historical data it will sort out the price action properly then the live data coming in stays on that candle

Thanks for your help

G.Ramirez

[NinjaTrader_LuisH]

Hello chonwayne,

It looks like you could be seeing an issue with your PC clock and/or might not have live market data. If you notice, your PC clock is not in sync with your NinjaTrader charts.


Please use the following instructions to send your log and trace files to our Technical Support team at clientservices@ninjatrader[dot]com.

1. Hit the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

Thank you in advance!