Random entries

[smcllr]

I placed trades at open yesterday evening with Apex eval accounts and using replikanto. I set it up to follow my sim101 account. had a successful trade of $165 per account. I was watching today at 15 minutes to close which I have it set to automatic exit all trades a 4:45pm et. I have zero orders and zero auto trades set up but at 4:45pm on the nose 3 of my Apex evals randomly entered trades, and cost me a huge amount of progress. Is there any way to tell how that happened so it does not happen again?

[NinjaTrader_Clayton]

Hello smcllr,

Thank you for the message.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

Please remember that the forum is a publicly facing location and is NOT a good place to reach out for specific questions about orders on your personal account.

• If you ever have questions about an order or anything like that, you would want to speak with your Broker or Evaluation provider first.
• Then, if you still have technical questions, use the steps at the end of this email to write in to support directly

Please reach out to your Evaluation Provider directly and ask them why the orders happened and what would need to be done to prevent them moving forward.


Then, if you still have questions after speaking with your Evaluation Provider, use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Answer all of the questions below:
  • What instrument were you trading?
  • Was this a live or simulation order?
  • What time and date did this most recently occur?
  • What Order ID was assigned to this order?
    • If this order was placed today, you can check in the Executions or Orders tab of the Control Center.
    • If this order occurred on a previous date, you may locate the order ID by contacting your broker or by going to New > Trade Performance, generating a Trade Performance report for that date and locating the order in the 'Orders' display.
  • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.