Market Analyzer Error - 8.0.28.0

[-=Edge=-]

Having issue with Market Analyzer throwing an error.

https://youtu.be/u3YAddtpcEM

Relevant trace file information attached.


Please Advise?

[-=Edge=-]

Guess while I have your attention:

Seems to be issue with my forum icon/image.

Displays correctly in "What's Going On"



But doesn't seem to display anywhere else:

Forum Main Page

Platform Support Page

Post Page


Please refer to appropriate personnel, thanks!


Be Safe in this Crazy World!

[NinjaTrader_Erick]

Hello -=Edge=-

Thank you for reaching out.

The trace files shows the exception error is stemming from a Windows process.

• Before restarting NinjaTrader, be sure all available updates are installed to your PC from the Windows Settings > Update and Security page.
  • Be sure to manually check for updates here, and reboot after any updates are installed.

Once all avaliable updates are installed, test for the same error, if it persistis:

To rule out that there are issues with your core files/NinjaTrader Installation, I recommend you try a platform repair first, and if this does not resolve it, then you would want to try Safe Mode.

1. To complete a repair, do the following:

• Shut down NinjaTrader 8
• Go to your computer's Control Panel > Programs & Features (Note: search for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test for this behavior again. If the issue persists, proceed to step 2.

2. Please try testing your platform in Safe Mode to verify if this behavior is being caused by a 3rd-party add-on or isolated to the last active workspace, using the steps below.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (i.e. 3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To enable Safe Mode, you can use the following steps:

• Shut down NinjaTrader.
• Click on the Windows Start Button
• Search for and Launch NinjaTrader (Safe Mode)
• You may then verify you are in Safe Mode by going to Help -> About.

Once you have opened the platform in Safe Mode:

• Reconnect to your Data Provider
• Please open a new chart with no custom bar types/indicators/templates and test for issues.

Does the behavior persist on this blank Workspace in Safe Mode?

• If not, please try opening your previous workspace by going to the Control Center > Workspaces drop-down. It may already show as being open. Hit 'close' and do not save and then re-open it again for your windows to re-appear. You will notice that no 3rd-party add-ons are running in Safe Mode.

Does the behavior return on your regular Workspace in Safe Mode?

• If not, restart NinjaTrader, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If this reintroduces issues, I suggest rebuilding your workspace, adding 1 add-on at a time.
• Please keep track of what add-ons you add back in to identify the cause of the behavior if it returns.

If it does not return, it indicates the error was isolated only to your other Workspace. I also suggest making a backup of your workspace so we can restore a working version of it if the issue returns. You will want to keep this backup file on an external hard drive or uploaded to a cloud drive such as Google Drive, Dropbox, or OneDrive.


To create a backup, go to the Control Center > Tools > Export > Backup File. Additional information about backups may be read in our Help Guide linked below.

• NinjaTrader 8 Help Guide — Backup and Restore

Please let me know the results of this test. I look forward to your response.

[-=Edge=-]

Please let me know the results of this test. I look forward to your response.

Did you watch the video I took my time to make? Did you try to duplicate steps?
I can duplicate exact same steps on two different computers, and get same error.
(Just took more of my time to test both computers in Safe Mode with same result)

Please duplicate steps and confirm you do not also receive this same error.
Take couple mins tops. If you don't see error, I will did deeper on my end.
(This is related to 8.0.28.0, and I have not tested same steps in 8.1.4.1)

Open/Create New Workspace (MATest)
Open Market Analyzer
Add Instrument - NQ
Add Column - Mini-Chart
Move Mini-Chart to Top (First Column)
Close and Save MATest Workspace

Open MATest Workspace
All Good So Far
Add ES (Now Both NQ and ES)
Close and Save MATest Workspace

Open MATest Workspace
Error Occurs


Also did you pass on the info about my forum icon/image?


Thanks

[-=Edge=-]

Patiently Waiting

[Eric M.]

Hello Edge - I am running the latest NT8 v8.1.4.1 and I can confirm that I am experiencing the same issue as what you have described in your video and the steps you have described in Post 4.
Hopefully NinjaTrader Support can address this problem.

[NinjaTrader_Erick]

Hello -=Edge=- & Eric M.,

Thank you for your continued patience.

Since you are reporting the same issue on various versions of NinjaTrader, we will need to create an official report for our development team.

In order to properly report this to our development team as a platform defect, we will need to collect your log and trace files.

In order to do, you will need to write an email to our platformsupport team.

Please follow the steps below to send them to our team:

1. Create a new email
2. Hit the "Windows Key + E" on your keyboard to open the Windows File Explorer.
3. Go to Documents/NinjaTrader
4. Left-click on the "log" folder to highlight it.
5. Right-click and select "Compress to ZIP file"
6. Repeat steps 3 and 4 with the "trace" folder
7. Send these .zip files as attachments to your email response to [email protected]

An in-depth screenshot walkthrough of this process may be found here in our Help Center - How Do I Send Log and Trace Diagnostic Files to NinjaTrader?

Thank you in advance. We look forward to having our development team correct this.

[-=Edge=-]

Hello -=Edge=- & Eric M.,

Thank you for your continued patience.

Since you are reporting the same issue on various versions of NinjaTrader, we will need to create an official report for our development team.

Two Questions: Please answer both.

1.) Are you not able to duplicate this same error? with both versions?

2.) Did you refer my 2nd post of this thread to appropriate personnel?

[ToNovy]

Having issue with Market Analyzer throwing an error.

https://youtu.be/u3YAddtpcEM

Relevant trace file information attached.


Please Advise?

I've also encountered this error before, it seems that the column with the Instrument must be in the first place, especially if there are more instruments in the MA
if this is not the case, an error will be displayed with a reference to an unknown object - probably meaning that it cannot create/load a mini chart if the instrument is not known, because it is listed in the next column or after mini chart

[-=Edge=-]

Hello Edge - I am running the latest NT8 v8.1.4.1 and I can confirm that I am experiencing the same issue

Thanks for confirmation Eric!

See Your Join Date: June 2005
20 yr Anniversary Coming Soon!
Congrats! Impressive Longevity!


Please Be Safe in this Crazy World!

[-=Edge=-]

I've also encountered this error before

Thanks for confirming. I've yet to find someone this didn't happen too!


Please Be Safe in this Crazy World!

[-=Edge=-]

Two Questions: Please answer both.

1.) Are you not able to duplicate this same error? with both versions?

2.) Did you refer my 2nd post of this thread to appropriate personnel?

Feeling Ignored!

[NinjaTrader_Erick]

Hello -=Edge=-

Thank you for your continued patience.

My apologies for the delay! To answer your question yes I was able to readily reproduce this unhandled exception.

I included my test and your video as well in the report. I am surprised this error has not been caught and corrected since its been around since 8.0.

The report is currently in the qulaity assurance stage, and we will need to wait until our development team makes the necessary updates to the next release. However, please note that our development team focuses on the latest 8.1 version. I cannot yet confirm if there will be any further updates planned for 8.0.28.0 to correct this error there. Those who use 8.0 may need to learn to work around this Market Analyzer issue or decide update to the next released version to correct it.


Regarding your Forum Profile image:

Since it is appearing correctly in some areas but no in others, the image itself would not be issue.

I am wondering if anything has changed regarding restricting certain images on actual posts.

In any case, I have created a ticket on your behalf with our IT team who manages this forum.

Once I get any update on the status of what is going on with your Profile Picture, I will write back here.

Please let us know if you have any other questions in the meantime.

[NinjaTrader_Erick]

Hello -=Edge=-,

Thank you again for your request and your patience.

The IT team has confirmed:

"We have removed and re-uploaded the avatar image for this user and it seems to be displaying properly again"

I can see your avatar here as well now.

Please let us know if we may be of further assistance.

[-=Edge=-]

Hello -=Edge=-

Thank you for your continued patience.

My apologies for the delay! To answer your question yes I was able to readily reproduce this unhandled exception.

Regarding your Forum Profile image: I have created a ticket on your behalf with our IT team who manages this forum.

Thank You Very Much Eric! All Good Now w/Icons/Images.

For Now, I need to run v8.0.28.0 on at least one machine!
At least till I have better reasons to upgrade than not.

But Understand, kinda figured my v would never see fix.
Regardless, Thanks Again for your time and assistance!


Please Be Safe in this Crazy World!