Rithmic connection interfering with Tradovate connection?

[several]

Ever since I added a Rithmic connection to my setup. I've been experiencing problems the chart freezing. (ie, bars not updating)

Previously I've always used Tradovate as my main data connection and I still want to do that. I have it set to the default but at least once a day I will find the chart frozen, all green lights on the connection. I have to disconnect and reconnect Tradovate. And I can pinpoint this behaviour as having started since I added a Rithmic connection.

Prior to this it was completely fine. Is there known issues ?

[bortz]

Which version of NT are you running? If it's the latest, it's got bugs causing chart lagging and disconnections. Might want to roll back to the previous version.

[NinjaTrader_Clayton]

Hello Several,

Thank you for the message.

Instead of rolling back the platform version, we recommend submitting a support request to NinjaTrader along with your Log and Trace files. This will allow us to investigate whether the issue is related to the current version of the platform or if it is a coincidence.

• When multiple users report the same issue with supporting files and evidence, it can increase the priority and speed of investigation and resolution.
• We encourage you to reach out to NinjaTrader Support first. If, after completing the recommended troubleshooting steps, a downgrade is suggested, you may proceed accordingly.

Additionally, if there is an unwanted behavior is confirmed within the latest version, having access to your Log and Trace files will help us diagnose the problem and escalate it to our development team for resolution in a future update.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your email and investigating this behavior further.

[gneppe]

Hi,
probably I have the same issue.
I'm using Apex Trader Funding, in the past, for about six month ago, I've used a Rithmic connection only, and all work fine.
I've about 10 strategy running on the Rithmic account.

In the last month, I've added a Tradovate (Apex) connection, so I can use EUREX also.
And also on Tradovate I have about 10 strategies running.

The problem is that the Tradovate connection goes down more than one time a day, while the Rithmic connection continue to work fine (so, it not should be a connection problem).
So, I need to reconnect to Tradovate and re-enable the related strategies.
Obviously this is a big problem, especially when I have open positions.


I'll send the support request as explained above.

Thanks for your help,
Francesco

[NinjaTrader_Clayton]

Hello gneppe,

Thank you for the message.

The behavior you are describing would imply that your PC has a great connection to one set of servers while it has a bad connection to another set of servers.

• Just because a user has a good connection to one set of servers, it doesn't mean they have a good connection to all servers.

If you are seeing "Connection Lost", "Slow", or "Unable to reach the server", this normally means that the Internet, Modem/Router, or another program is stopping NinjaTrader from maintaining a stable connection to the necessary servers.

Again, please remember that a connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader.

• The NinjaTrader application only reports the connection state as it is reported by the API you are connected through.
• NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Please perform the steps below to troubleshoot the local network and narrow in on what could be causing these network/connection issues. Please restart NinjaTrader after each set of steps and try connecting again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run

Reopen NinjaTrader and test if the unwanted connection behaviors continue.

If the connection issues continue, please use the steps in my prior email to write into support with your log and trace files directly.


Please let us know if we may provide any further assistance.