2FA Emails not coming through

[kevinenergy]

2FA emails are not coming through at present, I have tried multiple times logging into Ninjatrader on a new computer and the emails are not arriving... They are not in my junk folder either.

[NinjaTrader_Erick]

Hello kevinenergy,

Thank you for reaching out.

If you are experiencing login authentication issues, the first thing I would do is clear your browser's cookies and cache or try logging in from a different browser.

(I also recommend that you try logging in from a PC rather than a mobile device, if you're not already doing so).

(Also make sure that in your browser settings -> Privacy & Security -> Site Permissions -> that all permissions are allowed for: account.ninjatrader.com).

Make sure that your ad blocker is disabled in your browser before submitting your request.

NinjaTrader Client Portal

Click here if you have forgotten your password:

NinjaTrader Client Portal Password Reset

*Please also check your email/spam to complete authentication.

When a new device is detected, an email notification is sent with a request to verify login.

It looks like only 1 verification email is initially sent per device.

Can you check your email and see if you have ever received a 2-factor verification email for this device?

(coming from [email protected])

If you have not been able to verify your device, search your email for the previously sent email. If you find the email, approve your device and you should be able to then log into the client portal.

Let us know if we can be of further assistance.