Am I getting 2 data feeds or isn't one disconnecting?

[bortz]

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[NinjaTrader_LuisH]

Hello bortz,


Thank you for posting on the NinjaTrader forums. Please email your log and trace files to our service team at clientservices@ninjatrader[dot]com. Instructions on how to do this below:

1. Press the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

Thank you in advance!

[bortz]

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[NinjaTrader_LuisH]

Hello bortz,



Thank you for your response.

I'm not sure if we've spoken before but I am responding based on your initial request. Could you please provide us with the information that we requested so we can take a closer look at them?


Part of our troubleshooting process is to take the information provided and isolate it/test for commonalities.


Thank you in advance!

[bortz]

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