Can not export ninjascript add on

[Touch-Ups]

I can not get Tools-Export-Ninjascript Add-on to work. I just get the blue circle of death. I have left it for up to an hour at times. I can import stuff fine. What do I need to do?

[NinjaTrader_Erick]

Hello Touch-Ups ,

Thank you for reaching out.

The blue loading circle would indicate a Windows loading/resource issue.

A first step to try, would be to restart your PC, as to end any active process that may be using your NT8 files, then re-launch NT8.

Usually this has to do with any back up software (exOneDrive) or the directory where NT8 files are.

If after restarting your PC you still get that, I have outlined a few different troubleshooting steps below to combat this error.

Windows Firewall/Anti-Virus

First, please check for any virus protection, firewall, and backup software you may be running, and add exceptions for NinjaTrader so that they do not interfere with NinjaTrader's operation.


Disable Controlled Folder Access

Next, press the "Windows Key" on your keyboard > Search for "Controlled Folder Access" > Click on "Controlled Folder Access" > Turn "Controlled Folder Access" off if it is enabled

• This can be restricted by administrator settings. If you are unable to access this setting, please contact your network/PC administrator.
• Additional information on Controlled Folder Access may be read at this publicly-available link from Microsoft's website: https://support.microsoft.com/en-us/...ndows-security

Uninstall/Reinstall NinjaTrader 8

Please follow the steps listed below to complete a quick uninstall and reinstall NinjaTrader. These directions will keep you from losing any of your information.

• Close all running applications.
• Do not do anything to the Documents/NinjaTrader folder
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to "C:\ > Program Files (x86)" > or "C:\ > Program Files" Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 using the steps below:
  • Login into the NinjaTrader Account Dashboard
  • Click "Download" in the bottom left-hand corner of the sidebar
  • Next select "Download" in the "Most Recent Release" Window in the main screen
  • Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package

Before restarting NinjaTrader, be sure all available updates are installed to your PC from the Windows Settings > Update and Security page.

Be sure to manually check for updates here, and reboot after any updates are installed.

Please let me know if these solutions work for you, and feel free to ask any questions you may have as you work.

[backtester831]

I can not get Tools-Export-Ninjascript Add-on to work. I just get the blue circle of death. I have left it for up to an hour at times. I can import stuff fine. What do I need to do?

What NT version you have?

[Touch-Ups]

8.1.3.1 64-bit Haven't updated to latest yet

[Touch-Ups]

Okay. I did all of that. No change. Here is the firewall part. Is that what you are referring to? I had already had that, had indexing turned off and no controlled folder access. I am not sure of what/how to deal with one drive (if that matters). I have tried the operation with it paused. There is also a section in the Advanced Defender Firewall area for Outbound Rules. Do I need to add Ninja there also or something?

[NinjaTrader_Erick]

Hello Touch-Ups ,

Thank you for your follow up.

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.
.
Thanks in advance, we look forward to helping resolve this issue for you.

[Touch-Ups]

Okay. I attempted an export, then did the log/trace file email. Hopefully it worked. Hard to say, since the export process locks up Ninja. I have to ctrl alt del to get it to close.