Updated to latest version, NT broker / feed wont connect

[Skifree]

Rithmic works fine but after updated - figuring nothing would break, I can't connect to NT. YES my login/pw are the same. There is no error. In the log it just says

Connected
Disconnected

[Skifree]

This is also a pain in the ass because I'm relying on L2 data. So i'm SOL.

[NinjaTrader_Erick]

Hello Skifree,

Thank you for reaching out.

Instances of connection drops most commonly occur when NinjaTrader is unable to communicate with the servers due to it being blocked by another program, or there is an issue in the path between your computer and the appropriate servers.

Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader.
In some cases the modem/router has built-in software that prevents the connection to be established.

*It is common with a software update, for Windows Defender to block the app again, so please make sure exceptions for NT8 are added to any anti-virus or firewall you may have.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are using a VPN, please turn it off and try connecting again.
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in
• Ensure exceptions have been added into any firewall/antivirus/backup programs for these folders:
  • C:\Users\<your username>\Documents\NinjaTrader 8
  • C:\Program Files \NinjaTrader 8
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.

[Skifree]

My man, can I have a non-canned response?

There is nothing else running and NT has been open nearly 24/7 and has been restarted many times per day. This is YOUR app. If you read my post, RITHMIC is streaming me data right now but your NT Connection does not connect

[Skifree]

NinjaTrader_Erick your response is exceptionally frustrating, and you need to do better dude. I pay for a whole bunch of the NinjaTrader features and I usually just get a canned response. This is not a stability problem. This is not an ISP problem. This is a problem that occurred right after updating you app.

I can log into the web portal and i can load the app itself. The NT data feed will not connect and that is your responsibility. see pic for timestamped evidence

[NinjaTrader_Erick]

Hello
Skifree ,

Thanks for your post.

It it completely possible for one connection path to drop while the other does not.

"Connected
Disconnected"

Without any other errors is a connection drop to me. Can you provide me with a screenshot of your log tab so I can further confirm? Also make sure you are on the latest version 8.1.4.1

Let me know if you were able to complete all the steps previously provided.


24/7 makes me think you are on a VPS? so you most likely cannot complete all the available network troubleshootings steps I have provided. Unfortunately we are not network technicians and are even more limited troubleshooting connection issues on VPS's.


Please check on a local PC if you still experience the same issues.

I look forward to your reply.

[Skifree]

NinjaTrader_Erick my screenshot is in the prior post. Not a VPS it's 24/7 because I run it locally on my desktop and I never put it into sleep/off.
8.1.4.1 (safe and regular, no difference)
Order Flow +
Evaluation (Rithmic)

[Skifree]

i've now restarted pc, applied all windows updates, turned off firewall.

[Skifree]

FYI: I rolled back to the prior build and without any file replacement, the connection began working and L2 data began to flow.

The problem is absolutely the latest build.

[NinjaTrader_Erick]

Hello Skifree ,

Thank you for reaching out.

If you have found the resolution to the connection to be the version, this would not be expected and will will need to investigate your platform further.

We would expect thousands of cases to come in if everyone on 8.1.4.1 was losing connection in this manner. Did you get any new firewall notification when you uninstalled and re-installed?

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

Thanks in advance, we look forward to helping resolve this issue for you.

[Skifree]

We would expect thousands of cases to come in if everyone on 8.1.4.1 was losing connection in this manner.

That's not how software bugs work, and i'm not tech support. It absolutely is due to the version.

[sclay115]

Count me in for the folks who cannot connect but are able to do so with the previous version. Would like a fix, but for now, will use the previous build.

[Skifree]

NinjaTrader_Erick ^

[NinjaTrader_Erick]

Hello All,

Thank you for informing me.

If you would like this to be investigated and reported as a latest version defect/bug, we would need to first collect each of your diagnotic files so we can get a case going with our development team.

To do so:

Please go to your email and create a new message to:

[email protected]

Write a brief summary of the issue and then:

1. Hit the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response to [email protected]

An in-depth screenshot walkthrough of this process may be found here in our Help Center - How Do I Send Log and Trace Diagnostic Files to NinjaTrader?

Thank you in advance. We look forward to resolving this.

[Skifree]

I think you're going to have a difficult time convincing your paying customers to use a broken version in order to diagnose this.

Isn't this what quality assurance is for?