Cannot get live data thru Topstep on rithmic and Ninja

[Thomastempleton]

cannot get live data on ninja thru rithmic

[NinjaTrader_Clayton]

Hello Thomastempleton,

Thank you for the message.

If you ever have connection questions, it is better to write into the Support team directly so that you can share your Log and Trace files with us for further investigation and an informed response.

• The forum is publicly facing and not a good place to ask questions that could be account related and not technology specific.

If you are using a Rithmic-based Topstep account:

Please use the steps below to set up the connection within the NinjaTrader Desktop Platform:

1. Restart the NinjaTrader Platform


2. Sign in and open the NinjaTrader platform using your NinjaTrader Username:

• If you don't remember the full username, go to the following link to have it sent to you in an email:
  • https://account.ninjatrader.com/recover/request
• If the password isn't working or you don't remember it, please use the link below to reset it and try again:
  • https://account.ninjatrader.com/changepwd/request

3. If it asks a question upon opening, click Launch under Simulation to make the platform open. Now, enable "Multi-provider mode" to reveal the configure button:

• How To Enable Multi-Provider Mode on NinjaTrader Desktop
  • Restart NinjaTrader after enabling for the changes to fully take effect
  • If it doesn't ask, disregard this, your platform is already in Multi-provider mode.

4. From here, set up the Evaluation connection within the Connections > configure menu:

• Topstep Trader Connection Guide - Rithmic
  • Put in the Username and Password from Topstep
  • Make sure the System is set to "TopstepTrader"
  • Check the "Plug in mode" box
  • Click OK

5. Within R|Trader Pro:

• Close and open it again, but do NOT click Login yet.
• Make sure the "Market Data" section is ON
• Make sure "Plug-in Mode" is also ON
• Now, sign back in.

6. Finally, once the account is connected in R|Trader Pro, you can connect in NinjaTrader.


If you are still unable to connect, Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

As always, please let us know if there's anything else we can assist with.