Thomastempleton

[Thomastempleton]

I signed up with topstep, downloaded Rithmic and then ninja trader with all the right info. I get a connection with ninja and Rithmic but no live data. Found info on this forum about deleting all and re-installing but with no luck.. Please help

[NinjaTrader_Erick]

Hello Thomastempleton ,

Thank you for reaching out.

First please confirm that you are looking at current Futures contracts such as ES MAR25


The live data you receive once connected, depends on the data enablements for the account. This is something that is controlled on the broker/provider account side.

Do you see any errors in your Control Center -> "Log" tab? If so please let us know what they say. If not:



In this case, we will have to determine the configuration of the chart as well as the data source you are using.

First, disconnect all active connections.

-Go to Connections -> and disconnect all green connections.

Next, open a new workspace.

-Go to Workspaces -> new -> and create a blank workspace.

Now please create the following graph to use for testing. This removes many variables to ensure that nothing prevents the chart from working as expected:

• Go to Control Center > New > Chart.
• Select ES 03-25 (also written as "ES MAR25")
• Make a 1 minute chart
• Set the 'Days to load' to 5
• Make sure the 'Template' in the upper right corner is set to "< None >".
• Set the Timeframe > Trading Hours > To "use instrument settings".
• Click OK to create the chart
• Now connect only to your broker/live data feed.
• Does the chart load as expected?
  • Is the historical data displayed and is there real time data?
  • If you open the Chart Trader panel, does it show values for Ask and Bid quotes or just 0's?
    • If this chart has loaded and works as expected, how does it differ from the other chart?

We look forward to your reply.