NT 8.1.4.1 won't load

[DerkWehler]

I did not open NT8 for a few days and now when I try (despite not having made any changes to the computer), it just hangs and then eventually fails.

There is nothing interesting in the log file for the time in question:
2025-01-11 19:31:14:769|2|4|Session Break (Version 8.1.4.1)

As for the pertinent trace file, this is the contents:
******************* Session Start (Version 8.1.4.1) *******************
2025-01-11 19:31:20:571 Cbi.Globals.MachineId: True/True XXXXXXXXXX
2025-01-11 19:31:20:573 NinjaTrader.Gui.LoginInternal user='XXXX mode='Simulation'
2025-01-11 19:31:20:703 Core.Instrumentation.ActivitySource: enabled=True randomPercent=59.10073 enabledSessionsPercent=100 chartMs=250 enabledTypes='ChartPerformance Application NinjaScript Adapter Login '
2025-01-11 19:31:20:723 Core.Instrumentation.LogActivity: activityType=Login errorCode=NoError errorMessage=''
2025-01-11 19:33:00:792 (Simulation) NinjaTrader.Core.Authentication.GetAccessToken1 exp='A task was canceled.'
2025-01-11 19:33:00:792 Core.Instrumentation.LogActivity: activityType=Adapter errorCode=Panic errorMessage=''
2025-01-11 19:33:00:798 Core.Instrumentation.LogActivity: activityType=Login errorCode=Panic errorMessage='A task was canceled.'
2025-01-11 19:33:00:800 NinjaTrader.Core.Authentication.Authenticate: error on connect: A task was canceled.

What should I try next?

[NinjaTrader_Clayton]

Hello DerkWehler,

Thank you for the message.

We were doing some maintainence over the weekend and could have been the result of these messages.

Has the behavior since resolved?


If the issue continues, please restart your Modem, Router, and PC and then try opening and connecting again.

If the behavior continues, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.