Can't log in on any platform - Is NJ down?

[Tagliareni]

When I try to log into the pc app, it gives the error "A task was canceled."

I can log into this forum, but I can't log into my web account from my desktop pc or my phone on the app. When I try to log into either of these, the Log In button turns gray as if pressed, but nothing happens. Both the website and the phone app just sit there after doing this.

Since there's a problem on the desktop NJ8, desktop web login, and phone app, I can't tell if it's the update or if NJ is down.

Thank you for the help!

[FutureMillionaire2413]

Same it started with my indicators getting weird message I updated to latest version and still having issues including this message now can't log in

[Atychiphobia66]

Has anyone that has posted about experiencing the login issue had the issue resolved?

[FutureMillionaire2413]

Mine is still down

[Tagliareni]

I'm still down. Because I can't log into the pc app, website and phone app, it makes me think NJ is down entirely and it's not the update.

I haven't found any announcements about system maintenance or a crash.

Has anyone heard anything?

[Corvus]

I first noticed the outage 2 hours ago, but it very well could have been going on longer. No communication that I have seen.

[JGRtrader]

After posting this, I tried to log into the web site again and found this:

"We are currently performing scheduled maintenance and some functionality, including login, may be temporarily affected. Thank you for your patience as we work to improve your experience."

I have been using Ninjatrader for several years. I use the desktop version. I tried to start it up and continue working on my custom strategy. I use VS as an editor.
It would get to the login page and after I entered my PW and liked the LOGIN, "Loading . . ." appeared and the dots continued restarting. I could then log into the online portal and saw that a new update 8.1.4.1 was available since Dec. 20. So I downloaded that and ran the download. I wanted to Remove or Repair. I chose Repair. During the repair it downloaded and installed several extensions for MS Edge ( I use Firefox and never Edge). Then one time it did sort of start. But some windows that look sort of like mine, all appeared on one of my four high rez monitors. All scaled for standard VGA I think. Then I closed it with the task manager. Since then despite rebooting, scanning my computer twice it still does the same thing.

I check online if MS had changed the 8.1.4.1 to require MS Edge. All I found was no.

Since NT works around the world and many time zones, it seems they would have someone who could at least acknowledge that there is a problem. There are over 500 replies to earlier posts about this today.

[Tagliareni]

It's working again!

Thanks Team!!

[JGRtrader]

Corrected, it is now working for me with the latest 8.1.4.1 installed and still on Firefox.

Not working for me yet, either desktop or web version. I still have Firefox as my default browser, if that matters.

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for reaching out to us.

As mentioned, we had done some maintenance over the weekend that was preventing users from logging in.

• This has been finished and users should be able to connect again.

We sincerely apologize for any inconvenience caused by the recent weekend maintenance. We understand the importance of seamless communication and clarity, and as part of our commitment to improving your experience, we will be implementing more proactive notifications, including website banners, to better inform you of such events in the future.


If there are still any users who are unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Thank you for your understanding and patience as we work to enhance our service.

Please let us know if we may provide any further assistance.

[mitchell_iz]

Still can't connect to live here, I can connect to simulation but I get a "Live: Unable to connect to the remote serer (Logon failed) error eery time.

[mitchell_iz]

I was able to connect to Ninjatrader Continuum with the credentials in my Ninjatrader dashboard, please verify if this is identical to the "Live" connection? I got a noticed an OCO order notification. Please verify that these connections function identically. Still no luck with the "Live" connection.

[NinjaTrader_Clayton]

Hello Mitchell_iz,

Thank you for the updates.

1. This implies that there is something happening in the PC, Local Network, or path to that specific set of servers that is preventing the connection and you would want to do some troubleshooting to test. Please perform all of the steps below and restart NinjaTrader between each set and test the connection again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run
• Reopen NinjaTrader and test if the unwanted connection behaviors continue.

If you are still unable to connect, please let us know over email and we can provide further steps to investigate further.


2. The NinjaTrader Continuum connection supports all of the same functionality as the "NinjaTrader" connection along with server side OCO functionality.


3. Since most of the people in this forum thread had their situation resolved, they are getting unneeded updates about your inability to connect still.

Please reach out to NinjaTrader Support directly as instructed above. Here are the instructions again:

If there are still any users who are unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please do the steps as instructed above if you are still unable to connect.

Please let us know if we may provide any further assistance.