Latest update broke Ninja Trader

[80grit]

The latest update broke Ninja Trader for me. It will not start at all.

[thafuz]

I came here specifically to look for these types of messages before updating. It just popped up for me today to update to 8.1.4.1. What version did you update from?

[80grit]

It was 8.1.3.1

[AaronKTradingForum]

Can't log in either, any update for anyone else?

[Skifree]

I did not update, it's still not logging on for me

[Tagliareni]

I can't log in after the update. It gives the error "A task was canceled" when I try to log in.

I can log into this forum, but I can't log into my web account from my desktop pc or my phone on the app. When I try to log into either of these, the Log In button turns gray as if pressed, but nothing happens. Both the website and the phone app just sit there after doing this.

Since there's a problem on the desktop NJ8, desktop web login, and phone app, I can't tell if it's the update or if NJ is down.

Thank you for the help!

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for reaching out to us.

We had done some maintenance over the weekend that was preventing users from logging in.

• This has been finished and users should be able to connect again.

We sincerely apologize for any inconvenience caused by the recent weekend maintenance. We understand the importance of seamless communication and clarity, and as part of our commitment to improving your experience, we will be implementing more proactive notifications, including website banners, to better inform you of such events in the future.


If there are still any users who are unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Thank you for your understanding and patience as we work to enhance our service.

Please let us know if we may provide any further assistance.

[Skifree]

It wasn't that the communication was bad. It was that there was NO communication or online support.

Did you break something? Today my charts are locking up in playback AND live. They become unclickable. I keep having to restart the entire app.

[NinjaTrader_Clayton]

Hello Skifree,

Thank you for the message.

If you have any further questions, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[Skifree]

How about a method for us to just roll back and/or not update? You seem to have a higher risk of breaking things, and what we need is stability - not innovation.

I'm sitting here while 2 charts load and a third hangs. NT is using 800MB of memory < 3% CPU.

You guys have good software but your ability to break the product is high and your exceptionally unprofessional handling of maintenance this weekend makes me regret how much time I've spent learning NT

[NinjaTrader_Clayton]

Hello Skifree,

Thank you for the update.

You are always welcome to uninstall NinjaTrader and then install a prior version of the platform.

• Uninstall NinjaTrader through the Windows Control Panel
• Then, go to the NinjaTrader Website and download install the "Prior Version" shown on the right-side of the Downloads page.

If you downgrade and the issues continue, that means the errors weren't specific to the new version, but revealed after updating forced the platform to re-compile its 3rd party add-ons and notice the discrepancies.

In that case, you could do a completely fresh installation of the most current version of NinjaTrader and then once your connection is set back up, reimport your desired add-ons back in 1-by-1 in the order you want them and save the workspace in iterations.

• Then, test after adding things back 1-by-1 to narrow in on where the unwanted behaviors are coming from.
• If they return, you know the last thing added back in was the cause and can reach back out to the developer for more specific suggestions on things to edit and modify to have it not cause the unwanted behaviors.

To do a completely fresh installation of NinjaTrader without any of your prior add-ons, files, templates, or settings:

• Close all running applications.
• Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, please log in to your dashboard and download and install NT8:
  • https://account.ninjatrader.com/welcome

From here, you will want to sign back in, re-enable Multi-provider Mode, and then re-configure your Connection and test if NinjaTrader is opening and working as expected.

• How To Enable Multi-Provider Mode on NinjaTrader Desktop
• Connection Guides

Then, you can reimport your add-ons 1-by-1 and reconfigure the workspace while testing and being on the lookout for unwanted behaviors and delays.

• Performance Tips

Please let us know if we may provide any further assistance.

[Skifree]

I downgraded and everything resolved itself immediately. Recommending I deconstruct my install and code to debug this is very lazy feedback.

[eDanny]

I downgraded and everything resolved itself immediately. Recommending I deconstruct my install and code to debug this is very lazy feedback.

Not lazy. If the platform runs well on their machines there is no way to debug your problem. Therefore the testing needs to be done on the machine with the issue.

[Skifree]

Not lazy. If the platform runs well on their machines there is no way to debug your problem. Therefore the testing needs to be done on the machine with the issue.

Not true. I'm a Product Manager in software/tech.

I would never tell my customers to debug their own tech. I would lean into my QA team to figure it out.

Rolling back solved the problems, this is pretty conclusive that the issue is the software.

[eDanny]

Not true. I'm a Product Manager in software/tech.

I would never tell my customers to debug their own tech. I would lean into my QA team to figure it out.

Rolling back solved the problems, this is pretty conclusive that the issue is the software.

This can be totally wrong. If the issue is not with the platform, how can they debug the issue. In fact, if you go through the forums, 90% of the time it is some other thing that is causing the problem. If one of my customers has issues with my software and I don't, I need to debug his machine/installation in order to determine in the problem is my code or not.