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NinjaTrader
Latest update broke Ninja Trader
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I can't log in after the update. It gives the error "A task was canceled" when I try to log in.
I can log into this forum, but I can't log into my web account from my desktop pc or my phone on the app. When I try to log into either of these, the Log In button turns gray as if pressed, but nothing happens. Both the website and the phone app just sit there after doing this.
Since there's a problem on the desktop NJ8, desktop web login, and phone app, I can't tell if it's the update or if NJ is down.
Thank you for the help!
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Hello Everyone,
Thank you for reaching out to us.
We had done some maintenance over the weekend that was preventing users from logging in.- This has been finished and users should be able to connect again.
We sincerely apologize for any inconvenience caused by the recent weekend maintenance. We understand the importance of seamless communication and clarity, and as part of our commitment to improving your experience, we will be implementing more proactive notifications, including website banners, to better inform you of such events in the future.
If there are still any users who are unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:- Within NinjaTrader, go to the Control Center > Help > Email Support...
- To: Set this to "Platform Technical Support"
- Subject: Copy and paste the Forum URL
- Attach: Attach a file, picture, or compressed file to share multiple files/pictures
- Body: Include any other information you would like to share on the situation
- Make sure 'Log and Trace files' is checked to include the requested files
- Send the email
Thank you for your understanding and patience as we work to enhance our service.
Please let us know if we may provide any further assistance.Clayton G.NinjaTrader Customer Service
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Hello Skifree,
Thank you for the message.
If you have any further questions, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:- Within NinjaTrader, go to the Control Center > Help > Email Support...
- To: Set this to "Platform Technical Support"
- Subject: Copy and paste the Forum URL
- Attach: Attach a file, picture, or compressed file to share multiple files/pictures
- Body: Include any other information you would like to share on the situation
- Make sure 'Log and Trace files' is checked to include the requested files
- Send the email
Clayton G.NinjaTrader Customer Service
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How about a method for us to just roll back and/or not update? You seem to have a higher risk of breaking things, and what we need is stability - not innovation.
I'm sitting here while 2 charts load and a third hangs. NT is using 800MB of memory < 3% CPU.
You guys have good software but your ability to break the product is high and your exceptionally unprofessional handling of maintenance this weekend makes me regret how much time I've spent learning NT
- Likes 3
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Hello Skifree,
Thank you for the update.
You are always welcome to uninstall NinjaTrader and then install a prior version of the platform.- Uninstall NinjaTrader through the Windows Control Panel
- Then, go to the NinjaTrader Website and download install the "Prior Version" shown on the right-side of the Downloads page.
If you downgrade and the issues continue, that means the errors weren't specific to the new version, but revealed after updating forced the platform to re-compile its 3rd party add-ons and notice the discrepancies.
In that case, you could do a completely fresh installation of the most current version of NinjaTrader and then once your connection is set back up, reimport your desired add-ons back in 1-by-1 in the order you want them and save the workspace in iterations.- Then, test after adding things back 1-by-1 to narrow in on where the unwanted behaviors are coming from.
- If they return, you know the last thing added back in was the cause and can reach back out to the developer for more specific suggestions on things to edit and modify to have it not cause the unwanted behaviors.
To do a completely fresh installation of NinjaTrader without any of your prior add-ons, files, templates, or settings:- Close all running applications.
- Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
- Uninstall NinjaTrader within Windows Control Panel.
- Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
- Reboot your PC.
- Once these steps are completed, please log in to your dashboard and download and install NT8:
Please let us know if we may provide any further assistance.
Clayton G.NinjaTrader Customer Service
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Originally posted by Skifree View PostI downgraded and everything resolved itself immediately. Recommending I deconstruct my install and code to debug this is very lazy feedback.
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Originally posted by eDanny View Post
Not lazy. If the platform runs well on their machines there is no way to debug your problem. Therefore the testing needs to be done on the machine with the issue.
I would never tell my customers to debug their own tech. I would lean into my QA team to figure it out.
Rolling back solved the problems, this is pretty conclusive that the issue is the software.
- Likes 1
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Originally posted by Skifree View Post
Not true. I'm a Product Manager in software/tech.
I would never tell my customers to debug their own tech. I would lean into my QA team to figure it out.
Rolling back solved the problems, this is pretty conclusive that the issue is the software.
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