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New Version 8.1.4.1 breaks or Can't Logon with Google ID

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    New Version 8.1.4.1 breaks or Can't Logon with Google ID

    Hello Support,

    After upgrading to 8.1.4.1, Google logon fails to ever return after Google validates my credentials.

    It just hangs there and fails to start Ninjatrader.

    This happened last year at this link https://forum.ninjatrader.com/member...6-quiet_guy231

    Scroll to the bottom where Ninjatrader_BrandonH describes how the developers found the Google logon solution last time this happened.

    Can you please advise before trading begins tomorrow ?

    Thank you

    #2
    I updated one of my systems, and it allowed me to log in once. However, it disconnected, so I reverted to version 8.1.4 because there are some inconsistencies in the Strategy Analyzer with version 8.1.4.1 I'll wait for the next version. And now I'm stuck at Ninja Trader login screen. A few of my friends are also stuck on the login screen when they updated.

    Comment


      #3
      I'm stuck but I didn't update

      Comment


        #4
        Might be a network issue then.

        Comment


          #5
          Hello Support,

          I successfully logged into Ninjatrader 8.1.3.0 and 8.1.4.1 this morning.

          FYI

          Comment


            #6
            Hello Everyone,

            Thank you for reaching out to us.

            We had done some maintenance over the weekend that was preventing users from logging in.
            • This has been finished and users should be able to connect again.

            We sincerely apologize for any inconvenience caused by the recent weekend maintenance. We understand the importance of seamless communication and clarity, and as part of our commitment to improving your experience, we will be implementing more proactive notifications, including website banners, to better inform you of such events in the future.


            If there are still any users who are unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:
            • Within NinjaTrader, go to the Control Center > Help > Email Support...
            • To: Set this to "Platform Technical Support"
            • Subject: Copy and paste the Forum URL
            • Attach: Attach a file, picture, or compressed file to share multiple files/pictures
            • Body: Include any other information you would like to share on the situation
            • Make sure 'Log and Trace files' is checked to include the requested files
              • Send the email

            Thank you for your understanding and patience as we work to enhance our service.

            Please let us know if we may provide any further assistance.
            Clayton G.NinjaTrader Customer Service

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