Schwab connection not reporting all positions properly

[dpolyakov]

I'm actively using schwab connection - in general it works quite well but there are few things that came up:

- not all stocks show opened positions. For example, I have LCID shares and it does not display that position in PnL in Basic Entry.

- some stocks I could not trade via NT, for example: HOTH, it says that symbol is not found (was able to trade it via website)

- ETFs are broken: 1) NT is not showing opened positions (I have SCHD and that position is not displayed in Basic Entry window); 2) when I placed a trade today for XLF, I saw my trade (PnL, buy arrow), but I could not close it. I pressed few times close position and nothing was happening even after waiting for ~15 sec, at the end I used schwab's website to close it (but after I closed it via website, I saw a sell arrow on a chart).

[NinjaTrader_ChristopherJ]

Hello dpolyakov,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[dpolyakov]

I'm getting this error when I'm trying to send a message:

[NinjaTrader_ChristopherJ]

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[dpolyakov]

sent by email
Thank you, Chris for follow up!