Email Support Button is Faulty Again

[gaz0001]

Ninjateam,

Its even more time consuming reporting faults when the email support button is faulty.

[NinjaTrader_Erick]

Hello gaz0001,

Thank you for your message.

We are aware and are working on getting this resolved.

In the meantime, if you need to send us documents:

Create an email to

[email protected]

Please follow the steps below to manually attach your log and trace files to your email so can send them to our team:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• If you could also provide a screenshot of what you are seeing, that would be appreciated.
• Once complete, you can delete these compressed folders.
• Here is a video on how to do so, for your reference:
  https://www.screencast.com/t/1tlL1KHE

We apologize for the inconvenience and thank you for your continued patience.