ninja trader connection on vps

[steinberg123]

Hi, I am implementing ninja trader on VPS with windows system. However, when click connection, both live and simulation can not be connected. In Log, it shows Live: Primary connection=Disconnected, Price feed=Disconnected.
do I need to add TCP/IP ports to vps?what are the ports?

[NinjaTrader_LuisH]

Hello steinberg123,


Thank you for posting on the NinjaTrader forums.

Please send your log and trace files for our team to review at clientservices@ninjatrader[dot]com using the instructions below:

1. Press the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

Thank you in advance!

[QuantVPS]

Hi, I am implementing ninja trader on VPS with windows system. However, when click connection, both live and simulation can not be connected. In Log, it shows Live: Primary connection=Disconnected, Price feed=Disconnected.
do I need to add TCP/IP ports to vps?what are the ports?

You should not need to add any TCP/IP ports to the VPS. You should be able to connect immediately. Are you using the "Live" connection?