Apex evaluation connected but not showing amount

[travisnw]

I tried searching, but I couldn't come up with anything. First of all, I had tradovate last year and ended up downloading ninjatrader when they joined together this year and currently use it live. I just bought the 150k evalution from Apex. I downloaded rithmic trader pro and connected it to Apex and it shows my account with the 150k simualtion amount. Than I configured everything for ninjatrader and I'm able to connect to Apex, shows the green dot, but it doesn't show the 150k amount. On a side note, Apex wants me to enter the license key on ninjatrader browser, which I did but it says invalid contact support. At the sametime ninjatrader says you don't need a license key anymore. Anybody else have this problem?

[NinjaTrader_Erick]

Hello travisnw,

Thank you for reaching out.

If your Rithmic accounts are not showing once connected, this would mean you launched NinjaTrader and logged in with a Tradovate-based login.


Only "NinjaTrader" accounts have the Rithmic Entitlement, so you must restart NinjaTrader Desktop and login in with the account you created from NinjaTrader Account Dashboard

If you have not yet made your own, please follow the steps below to create a NinjaTrader user.

• Navigate to the NinjaTrader Account Dashboard
• On the right select the link "Get Started"
• Enter your email address and click "Sign Up"
• Verify your email address
• Create a username and password
• Select "Simulation" and complete the form

Once this has been completed you will have a NinjaTrader username and password to log into the latest version of NinjaTrader Desktop and also import your license (importing is no longer necessary)

You will need to restart the NT8 Desktop application and log in again (same credentials as your Portal).

Once the platform is open, go to Help -> About to further confirm the "Evaluation" entitlement was added.

Then try to connect to your Rithmic account.


If you need further assistance, please write into [email protected]

Please let us know if you have any other questions.

[travisnw]

That worked, thank you!