Historical data -playback mode not working as instructed

[manitshah915]

FIRST OF ALL,

I am tired of follow up with this issue resolution since long time and support team is not really paying attention.

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support team gave this video link and i did all exactly and properly. I followed this video link: https://app.screencast.com/KyHZjqgvhVFTI

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Now watch my video attachment link: it shows exactly where issue is showing up

https://drive.google.com/file/d/1x_X9UeisoxyiTz58cDXFSoLAGjJ65eU1/view?usp=sharing

USE ABOVE LINK- COPY AND PASTE IN WEB BROWSER, IT WILL OPEN UP VIDEO I RECORDED.

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PROBLEM IS HERE:

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I ALSO USED CHART WITH INSTRUMENT: MNQ 09-24

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I ALSO ENTERED MNQ 09-24 IN PLAYBACK STRATEGY
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PROBLEM:

THEN WHEN I SELECTED MARKET REPLAY//HISTORICAL DATA MODE - IN PLYABACK :
I AM NOT ABLE TO GO BACK TO DATE 08 -AUG-2024
AND START PLAYBACK TESTING

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WHAT IS MISSING?

WHY IS IT NOT WORKING?

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PROBLEM OBSERVER HERE

1. HISTORICAL DATA IS DOWNLOADED AND LOADED FOR 1 AUG TO 30 AUG.
I ALSO USED MNQ 09-24 IN CHART

BUT NOW, I CAN NOT GO BACK TO AUG 2024 DATE SELECTION--
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2. PROBLEM 2: WHY WE HAVE GREYED OUT IN PLAYBACK? WHY IT SHOWS 11/30/2099 DATE?
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HOW CAN I FIX IT?

[NinjaTrader_Erick]

Hello manitshah915 ,

Thank you for reaching out.

To troubleshooityou would need to note which Playback you are using.

Market Replay - Can only play back up to 90 days from current date, and days need to be downloaded manually/individually.

Historical - Can only "playback" 1 year from current date, and data needs to be Tick data downloaded based on active contract (Download 3 months of 03-24 / 12-23 / 09-23 etc)

When using the Historical playback, you also need to make sure you are selecting the correct contract date on your Chart that was active. For example, if playing a date for ES of January of this year, you would select the ES 03-24 contract on the playback Chart.

If your Playback is not working:

Can you please right click in the Playback control window and select 'Show Available Data'?

This will open a new window that shows all data that is present. If 'Market Replay' is enabled in the Playback control window, it will use Market Replay data to replay the market. If 'Historical' is enabled, it will use historical tick data to replay the market.

Could it be you don't have data present for the instrument in question and day/time that is replayed?

• You can download Market Replay data at Control Center-->Tools-->Historical Data-->Load-tab-->Get Market Replay data (while disconnected from the Playback connection).
• Historical tick data can be downloaded at Control Center-->Tools-->Historical Data-->Load-tab-->Download when connected to a broker/data feed that offers the requested historical tick data.

If you select the instrument in question in a SuperDOM or T&S window, do you receive real time data there (does the last traded price change)? I would suggest confirming again whether it is in the Historical or Market Replay section in the Historical Data window, and then make sure that your Playback Controller has the correct option selected to match (there are bubbles for Market Replay vs. Historical).

Next, please try to right-click on the playback controller and say Go To. Select a date and time that is part of your available downloaded data and click OK. When you press the play button on the controller, does your chart move?

Another common issue is selecting a day to playback where there was low or no volume for the selected instrument. This could be due to the rollover of futures contracts or trying to playback data from the weekend or after-hours. This is worth taking into consideration.
I've also provided our help guides below on downloading this data and the Playback Connection:

• https://ninjatrader.com/support/help...8/download.htm
• https://ninjatrader.com/support/help...connection.htm

And a publicly available link below to our Help Guide that goes over Market Replay.

• https://ninjatrader.com/support/help...8/playback.htm

Please let us know if we may be of further assistance.