connect IronBeam account via Continuum to the Ninja platform

[FOKS_444]

Hello,
I am trying to connect my IronBeam account via Continuum to the NinjaTrader platform using Multiple Broker. I have a lifetime license key.
When I start the Ninja desktop, the following message appears in the log:
error occurred while initializing the instruction: the string entered was not in the correct format.

And there is a yellow circle on the connection indicators.
The IronBeam desktop connects and works. I also tried connecting Ninja at the same time as the IronBeam desktop - that didn't fix the problem.
I contacted support and we even tried connecting on another computer and there everything connected and worked. I was shown that all my settings are correct but there is no connection. Is there another reason and how to fix it?

[NinjaTrader_LuisH]

Hello FOKS_444,

Thank you for posting on the NinjaTrader forums.


I'd like you to send you to start a case with our Technical Support team by writing into clientservices@ninjatrader[dot]com for further assistance.

In this email I'd also like for you to include your Log and Trace files using the instructions below:

1. Press the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

Thank you in advance! We look forward to assisting further.