I just reinstalled NT and I'm getting this message

[kidpoker007]

Not sure whats wrong, I provided a screen shot...thx

[bltdavid]

You are about to become NinjaTrader's newest student
in their free Surprises 101 class.

NinjaTrader does not work well with OneDrive.

[NinjaTrader_Clayton]

Hello kidpoker007,

Thank you for the message.

Please ensure all of the Windows updates have been installed, restart the computer, and then test if the error continues.


If the error message continues, please move your Documents folder to your local hard drive on your PC using the following instructions:

• Completely close NinjaTrader
• Hover your mouse over the OneDrive icon (the cloud) in the App Tray
• Right click and select Settings
• Locate the 'Backup' tab
• Under the 'Documents' Folder, select 'Stop backup'

After stopping the backup, you will need to copy the NinjaTrader 8 folder from the original OneDrive Documents location onto the local PC.

• Go to your Documents folder
• Locate the 'Where are my files' icon
• Right click and select 'Open in new window'
• Locate the NinjaTrader 8 folder from within the OneDrive location
• Copy and paste the entire NinjaTrader 8 folder into the documents folder on your local hard drive

It is easiest to have one window open with the OneDrive documents location and one window open with the local PC documents location to achieve this.


Once you have moved all of the NinjaTrader 8 files over, you will need to do a 'soft reinstall of NinjaTrader Desktop.

• In the search field on your Windows taskbar, type Control Panel and select this app
• Select Programs > Programs and Features
• Locate NinjaTrader in the list, right click, and select uninstall

Once these steps are completed, download and install NinjaTrader Desktop by logging in to your user dashboard with the following link:

• https://account.ninjatrader.com
  • After you log in, please click the Download button in the bottom left corner and click the Download button on the Desktop Application Download page.

From here, you are ready to sign back in and use the NinjaTrader platform.


Please let us know if we may provide any further assistance.