Ninja Trader no longer works

[kidpoker007]

So I've been using NT8 under the safe mode because the regular NT8 hasn't worked in like 8-10 months My futures contracts updated this morning and now even the safe mode won't load anymore ....at this point do I need to just uninstall NT8 and start from scratch? In addicition I wonder what will happen to the trade copier i paid for though Apex...It's been so long since I downloaded NT and followed Apex's instructions I forget if it was a difficult or not.
Thanks
Ken

[NinjaTrader_Erick]

Hello kidpoker007 ,

Thank you for reaching out.

This specifc startup issue was reported to be caused by Apex Toolkit users.

If you want to continue using the Apex Add-ons and indicators, you will want to reach back out to Apex for further help and information on updating the toolkit so you can use the platform with their software again.

• 3rd Party Disclaimer

Otherwise, you will need to remove all of the Apex add-ons from your platform for it to be able to open again.

• First, make sure NinjaTrader is fully closed and not in the background:
  • Right-click on the Windows Start Icon > Click "Task Manager"
  • Click on "More details" to expand the window. If it says "Fewer details", ignore this step, it is already showing More
  • Once NinjaTrader is highlighted in blue, click on the "End Task" button
    • If you don't see it, then it is already closed you are ready to move to the next step
• Now, remove the Apex Add-ons:
  • Go to the Documents Folder > NinjaTrader 8 > bin > Custom
  • Scroll down and then Remove all of the files that have the word "Apex" in them
    • You can either drag them out of this folder and drop them on your Desktop
    • Or, highlight and Delete them.
      • Do not Delete or remove any other files from here.

Here is a visual of where they are located:



Once all of the Apex files have been removed, try opening NinjaTrader again and you should be ready to go.

Please let us know if we may provide any further assistance.

Have a wonderful day!

[kidpoker007]

Nothing helps unfortunately, I think at this point I have no choice but to unistall and go though that awful process of connecting back to Rhithmic/Apex

[NinjaTrader_Erick]

Helllo kidpoker007 ,

Thank you for your message.

To rule out that there are issues with your core files/NinjaTrader Installation, I recommend you try a platform repair first, and if this does not resolve it, then you would want to try installing NT8 "clean".

1. To complete a repair, do the following:

• Shut down NinjaTrader 8
• Go to your computer's Control Panel > Programs & Features (Note: search for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test for this behavior again. If the issue persists, proceed to step 2.

2. You may follow the steps listed below to completely uninstall and reinstall NinjaTrader clean, and then transfer your custom information to the new installation if you wish.

• Close all running applications.
• Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.

Then reinstall

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

This will now be a "brand new" platform when you launch it.

Please launch, login, and connect. Open a chart to see if it is loading properly.


If everything works, you may follow these steps to reimport your old, custom information to the new installation if you wish.

First, shut down NinjaTrader, then open the new 'NinjaTrader 8' Documents folder in one window, and the 'NinjaTrader 8 OLD' folder in another (right-click > Open in New Window).

In the new 'NinjaTrader 8' folder, rename the 'workspaces', 'templates', and 'bin' folders to 'workspaces NEW', 'templates NEW', and 'bin NEW'

Next, copy/paste the existing 'workspaces', 'templates', and 'bin' folders from the 'NinjaTrader 8 OLD' folder into the new 'NinjaTrader 8' folder.

Please note that if the issue is re-introduced when you copy over your custom files, the issue would point to a possibly "corrupt" workspace or custom scripts affecting platform functionality.

Please let us know if you have any other questions.