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Error message make NT crash this morning

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    Error message make NT crash this morning

    Hello,

    I get this error message this morning impossible to start NT it crash right away after log in,

    Frank
    TY
    Attached Files

    #2
    Hello frankduc,

    Thank you for posting.

    So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) A copy of your log and trace files.

    Please follow the steps below to manually attach your log and trace files to your email.
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as an attachment in your email
    • Once complete, you can delete these compressed folders.
    Thanks in advance.​
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Hello,

      I did an update of Ninjatrader and for now it looks stable and working.
      Will come back to you if it occur again.

      Ty

      Comment

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