SOurce of error message???????

[dallasstarsfan]

Dear SIr or Madame, I am receiving an error message that is locking down NT. The platform freezes and the only way to get out of it is to do a control, alt, delete and choose to end tast for NT. In this situation it happened when I triedd to use a drawing object on the chart. When it happened it freezzes the entire platform, not just one chart. Is it possiable this is coming from a bad chart or something else? What is the common reason for this error. It's extrememly frustrating. Thanks, DFS

[NinjaTrader_ChristopherJ]

Hello dallasstarsfan,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[dallasstarsfan]

I attempted to follow your instructions and got another error message. It would appear NT can't link to my email?????? It seems to want to link me to outlook, but I don't use that platform for email. I have a verizon.net email supported by AOL that I access via a browser. I've attached the error. Do you have suggestions for next steps?

[NinjaTrader_ChristopherJ]

Please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.