Problem with options chain

[Carlos19]

Hi,

I have connected my Interactive Brokers account to the Ninjatrader platform to try trading options on it, but when I load an asset into the options chain, the expiration dates and price appear, but nothing appears in the bid and ask columns. What could be the reason? I would like to clarify that this account does display all the data and allows trading from the Trader Work Station platform, so it should not be an account problem. Thanks.

[NinjaTrader_Erick]

Hello Carlos19 ,

Thank you for reaching out.

When using an Interactive Brokers account to connect to NinjaTrader, please first make sure you are using the version of Trader Workstation or IB Gateway that is specified within the NinjaTrader — Interactive Brokers Connection Guide seen below:

• https://support.ninjatrader.com/s/ar...language=en_US
  • TWS 10.23.2a - Download
  • IB Gateway 10.23.2a - Download
    • Please refer to the Connection Guide above for the Configuration settings of each
    • If you have another version of TWS or IB Gateway on the computer, I suggest uninstalling it first to remove confusion moving forward

Once you have the version of Trader Workstation or IB Gateway as specified above, connect to your account within TWS or IB Gateway.

• After you are connected in TWS or IB Gateway, you are then able to connect to the account within NinjaTrader.

From here connect to your account and test if the charts are updating.

If the Window is are still not updating, please use the steps below to reset the instruments:

1. Disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
2. Reset your instruments by navigating to the Control Center > Tools > Database Management
3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
4. Restart NinjaTrader

Reopen NinjaTrader and connect to your account/data and test if they are updating.

• If they are still not updating, please let us know so we may look into the behavior further.

Please let us know if we may provide any further assistan

[Carlos19]

I did everything, but unfortunately nothing is showing up. What else can I do?

[NinjaTrader_Erick]

Hello Carlos19,

Thank you for your message.

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[Carlos19]

For some reason I can't send that message from the platform either. I get the following error message.