no me puedo conectar a ninja trader

[Nancy75]

buenos dias
por favor desde el dia miercoles o jueves no puedo conectarme a la cuenta de fondeo para realizar las operaciones
sale un mensaje de error. mi conecciòn a internet està funcionando bien


gracias por la ayuda

[NinjaTrader_Clayton]

Hello Nancy75,

Thank you for the message.

This normally means the user is using the incorrect Credentials, or they have the Incorrect System setting selected in the Connection settings.

• Go to the Control Center > Connections > configure
• Click your evaluation connection
• Make sure and use the Username and Password the Evaluation provider gave you. Not the credentials used to sign into their website unless they are the same.
• Make sure the System is set as needed. Look at your Evaluation Provider's connection guide or ask them what this setting should be.
• Click OK and then try connecting again.

If you are still unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.