Cancel Submitted but order has been filled

[Rudmax]

2024-12-02 11:35:02:066|2|4|Session Break (Version 8.1.3.1)


It was a Tradovate account, please let me know why this happened. If you need the logs please let me know.

[NinjaTrader_Clayton]

Hello Rudmax,

Thank you for the message.

Your post has been edited to remove the order updates as the forum is publicly facing and we do NOT want someone's personal order information in a public environment.

• Additionally, we do not do order investigations over the forum for this same lack of privacy among many other reasons.

If these orders were placed by a 3rd party Trade Copier or NinjaScript Strategy, you would want to reach out to the developer of that add-on and ask them why it placed the orders as it did.

• 3rd Party Disclaimer

If you made an Automated NinjaScript Strategy that placed the orders, then please include that information within your message to support so we can connect you with the Scripting Support team instead.

Finally, if you are asking about what happened with one of the orders, then Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
  • Also, include the specific Order ID of the order we are investigating
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please send the email directly to support for further help and information.

Please let us know if we may provide any further assistance.

[Rudmax]

Which data is sensitive, the account number? I can redo the post without it, okay?

[NinjaTrader_Clayton]

Hello Rudmax,

Thank you for the update.

We do NOT do any order analysis over the forum.


If you want further help and insight on this from the NinjaTrader Support team, you have to follow our previous directions:


If these orders were placed by a 3rd party Trade Copier or NinjaScript Strategy, you would want to reach out to the developer of that add-on and ask them why it placed the orders as it did.

• 3rd Party Disclaimer

If you made an Automated NinjaScript Strategy that placed the orders, then please include that information within your message to support so we can connect you with the Scripting Support team instead.

Finally, if you are asking about what happened with one of the orders, then Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
  • Also, include the specific Order ID of the order we are investigating
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please send the email directly to support for further help and information.

Please let us know if we may provide any further assistance.

[backtester831]

2024-12-02 11:35:02:066|2|4|Session Break (Version 8.1.3.1)


It was a Tradovate account, please let me know why this happened. If you need the logs please let me know.

Maybe the prop firm is having a problem, for example on 12/2 and 12/3 Tradeify removed losing trades because they were having a problem with their Tradovate connection. See screenshot from the CFO, don't know if you use Tradeify but maybe other companies having similar problems this week on 12/5