No new bars showing on chart (8.1.3.1 64-bit )

[zhangjc]

Suddently no new on chart. NT ver is 8.1.3.1 64-bit.
I try to restart NT and Laptop, reload all historical data, still not working.
The only way I could find the latest price is on chart trader.

[NinjaTrader_Erick]

Hello zhangjc,

Thank you very much for reaching out.

Are you loading Forex charts by any chance?

It seems the The 'CME FX Futures ETH' trading hours template has today incorrectly defined as a holiday. This causes charts not to receive realtime data.

• Go to Control Center-->Tools-->Trading Hours
• Select the 'CME FX Futures ETH' trading hours template on the left
• Scroll down to the bottom in the Holidays box
• Left click the 11/28/2024 trading date and click remove in the lower right corner
• Click OK
• Right click in the currency futures chart and select 'Reload All Historical Data'

Alternatively, you can just change the current Trading hours template on your Chart by right clicking > Data Series > Data Section > Trading hours Template and try setting the "default 24x7" template and then Right click the chart -> Reload all historical data once again.

Please let us know if we may be of further assistance.

[zhangjc]

Hi Eric, Thank you very much for your reply. I'm trading MES, which trading hours tempalte should I use?

[NinjaTrader_Erick]

Hello zhangjc ,

Thank you for reaching out.

You can use any trading hours template you desire.

"Use instrumnent settings" would be the default for any futures instrument.

The previous suggestion was specific to charts not loading on a holiday.

Are you still having Chart loading issues today? If so:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.