Very slow managing orders with chart trader

[pjsmith]

Hi - I have a bunch of charts with chart trader enabled. All the same instruments. Mostly just different time frames and some different indicators.

On my main entry chart, once trade management lines appear, where you can move stop/tp from the ATM etc., this makes the chart very slow when they are moved. Even picking them up to move them by clicking on them is sometimes very difficult. Select the ATM stop, and move it up, quite hard. It stutters and the clicks do not always register. However, on the other charts, the same trade at the some time using the same ATM, you can pick up the lines and move them and manage your trade perfectly.

So, what is the cause, please? I am guessing a common issue. Is it that a OnRender for all other indies is called when you move the markers around, making this chart a little more laggy as it has more drawing going on? Any other reasons you can guess at so I can try and resolve it? The other charts work perfectly, so it is not system load etc.

Thanks.

[NinjaTrader_Erick]

Hello pjsmith ,

Thank you for your message.

This may be isolated to that specific Chart Window or a component of the Workspace.

Let's try testing your platform in Safe Mode to verify if this behavior is caused by a 3rd-party add-on or is isolated to your Workspace using the steps below. Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To open the platform in Safe Mode:

• Go to the Windows Start Menu
• Search for NinjaTrader > select 'NinjaTrader (Safe Mode)'
• Once you have opened the platform in Safe Mode, you may manually connect to your Data Provider from the Connections dropdown

Once you are connected, open a new chart with no custom bar types, indicators, or templates and test for issues. Does the behavior persist on this blank Workspace in Safe Mode?

If not, please try opening your previous workspace from the Control Center > Workspaces dropdown. It may already appear as open. Hit 'close' and do not save, then re-open it again for your windows to appear. You will notice that no 3rd-party add-ons are available in Safe Mode. Does the behavior return to your regular Workspace in Safe Mode?

If not, restart NinjaTrader normally, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If the issue returns, we suggest rebuilding your workspace. Keep track of each add-on you implement to identify the cause of the behavior should it return. If the issue does not resurface, it confirms the error was isolated only to your other Workspace.

We also suggest backing up your workspace (Tools > Export > Backup) so you may restore a working version if the issue returns. Additional information about backups may be read here in our Help Center.

Please let us know the results of this test. We look forward to your response.

[pjsmith]

Hi - Thanks for the quick response, but if it is possible to answer the specific queries I asked, rather than the generic troubleshooting for newbies, particularly in relation to OnRender and moving ATM markers, then I am sure I will have the information I need and I can resolve the situation myself. Thanks again.

[NinjaTrader_Erick]

Hello pjsmith,

Thanks for the note.

The answer to your question is yes.

More drawing going on in the Chart means more is going on so more resources needed to load etc.

If you have any other questions about "OnRender" you can direct them to our engineering team at [email protected]

Happy Holidays!

[pjsmith]

Perfect. That's what I needed to know. Thank you.