Unable to log in on Ninjatrader 8

[Stanfillirenfro]

Hello!
I am failing to log in on Ninjatrader 8.

After entering my credentials, the letter N flashes on the dekstop and disaspears exactly like it does before opening the control center and the chart window. But this time, the letter repeats the same things again and again and no window is appearing. I have deinstalled the platform and reinstalled it, but the same mistake remains.

Has someone ever experienced such problem? If yes? how to fix it?

Best regards

[NinjaTrader_LuisH]

Hello Stanfillirenfro,

Thank you for posting on the NinjaTrader forums.


Please follow the steps below to send them to our team at clientservices@ninjatrader[dot]com.

1. Press the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

We look forward to assisting further!

[Stanfillirenfro]

Many thanks NinjaTrader_LuisH for your reply.

I have fixed the problem. I have updated my trader copier and the problem is fixed. That means, the trade copier was be the problem.