Desktop version not oopening

[mmenigma]

Hi, I just updated NT8. And I'm getting this database error. I cannot open the NT8 to get to the DB utility to make the repair. ? The NT logo keeps animating and if I close the error message NT8 shuts down and I have to start over again and the cycle repeats. How can I repair my DB if NT8 will not open



Thanks, Mitch

[NinjaTrader_Erick]

Hello mmenigma,

Thank you for reaching out.

This error and behavior you describe, indicate that there are issues within your platform's database. You will need to have to replace your database.

I recommend this procedure to only isolate this folder:

1. Close NT8

2. Go to your PC -> Documents -> NinjaTrader 8 -> db

3. Select the "db" folder and right click and select "Rename. (Rename). You may need to select "show more options" first.




4. Rename this folder to "OLDdb".

5. Repair the platform so that it creates a new folder.
To repair:

• Go to your computer's Control Panel > Programs and Features (Note: look for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page.)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test this behavior again.
  • Here is a video I made for your reference: https://www.screencast.com/t/5RH7MjuaQiG

6. Start NT8 and you should now be able to login and connect to your charts without these errors.

Please let us know the results of this test, and if you have any other questions.