OIF Order Issue: No Market Data Available

[Munyun]

Hello,

I am encountering an issue while placing orders through the OIF File interface on the Sim101 account in NinjaTrader 8.1.3.1.

1. When orders are placed:
   • They do not appear on the chart.
   • They are visible only in the "Orders" tab.
2. The orders are initially in a yellow "Submitted" state. After a few seconds, a popup message appears with the following error:
   "Sim101, There is no market data available to drive the simulation engine. Affected order: ..."
3. The same error message is logged in the "Log" tab.

Troubleshooting Steps Taken:

• I have already attempted the "Update Instruments" method.
• The issue persists across multiple futures tickers.
• I am connected to the platform via Rithmic.

Any guidance or additional troubleshooting steps would be greatly appreciated.

Thank you in advance for your help!

[NinjaTrader_Erick]

Hello Munyun,

Thank you for reaching out.

The live data you receive once connected, depends on the data enablements for the account. This is something that is controlled on the broker/account provider side.

That error would indicate that your Rithmic account connection is not/no longer enabled for live data.

In the Log tab, do you also see any orange errors that say:

'The subscription to this instrument has been aborted. Dependent network services and/or data were not available. (mrv error : 13)"

If so, that means your Rithmic account provider needs to enable live data for your account.



If you do not see this type of error message:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[Munyun]

Hello Munyun,

Thank you for reaching out.

The live data you receive once connected, depends on the data enablements for the account. This is something that is controlled on the broker/account provider side.

That error would indicate that your Rithmic account connection is not/no longer enabled for live data.

In the Log tab, do you also see any orange errors that say:

'The subscription to this instrument has been aborted. Dependent network services and/or data were not available. (mrv error : 13)"

If so, that means your Rithmic account provider needs to enable live data for your account.



If you do not see this type of error message:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

Hi Erick,

thank you for your quick response. If I enter the positions manually via the UI everything works perfectly fine.

Ill send over the log and trace file via email.

Best regards

[Munyun]

When sending the email I get the following error


Should I mail the log files directly via email?

[NinjaTrader_Erick]

Helloi Munyun ,

Yes, please proceed with manual file submission through email.

NinjaTrader Desktop contains diagnostic files allowing our support representatives to quickly troubleshoot unexpected errors and behavior in the most efficient manner. Please follow the steps below to send them to our team:

1. Hit the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

An in-depth screenshot walkthrough of this process may be found here in our Help Center - How Do I Send Log and Trace Diagnostic Files to NinjaTrader?

Thank you in advance. We look forward to assisting you further.

[Munyun]

Whats the email?

[NinjaTrader_Erick]

Hello Munyun,

Apologies, the email is

[email protected]

You should receive a message once your email is received.

Thank you in advance.