Control Center says Long but Chart says Short? Possible Bug?

[defa0009]

As you can see in the pic the Control Center says Long but the Chart says Short? Possible Bug?

Then if I click the Reverse button it corrects itself... meaning Control Center stays Long and Chart flips to Long.

Or... if I restart NinjaTrader it corrects itself... meaning Control Center flips to Short and Chart stays Long.

To reproduce this error just click Buy 10 once then click Sell 7 twice... Control Center should go to Short Quantity 4 but it will say Long Quantity 4.

[NinjaTrader_Erick]

Hello defa0009,

Thank you for reaching out.

Critical - If your inquiry involves live or evaluation orders, please always reach out to your broker's/account providers Orders Desk immediately to confirm and manage your live orders and positions.

If your trade(s) are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk by emailing [email protected].

(Please note that if you are using any 3rd party trading software such as a trade copier or automated strategy, we would not be able to troubleshoot order issues as they would be better reviewed by the developers of the software.)


Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[defa0009]

Hello defa0009,

Please send in your log and trace files so that we may look into what may be occurring.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

Erick screenshot is already attached in the post... to reproduce this error just click Buy 10 once then click Sell 7 twice... Control Center should go to Short Quantity 4 but it will say Long Quantity 4.

[NinjaTrader_Erick]

Hello defa0009,

Thank you very much for reporting this.

After further review, I found that this behavior has been reported previously and is set to be corrected in the next release to NinjaTrader Desktop.

We apologize for any inconvenience this may cause and appreciate your patience in the meantime.

Please let us know if we may be of further assistance.

[defa0009]

Hello defa0009,

Thank you very much for reporting this.

After further review, I found that this behavior has been reported previously and is set to be corrected in the next release to NinjaTrader Desktop.

We apologize for any inconvenience this may cause and appreciate your patience in the meantime.

Please let us know if we may be of further assistance.

Thanks for letting me know.