Keep losing connection on ChartVPS - Trace file attached

[Marklhc1988]

Hi,
Longtime NT user and recently dove into using VPS - ChartVPS. I continue to have connection problems. The VPS tells me it is not them. Attached is my trace file from this morning. Any insight would be greatly appreciated. I lost everything around 7am so I would look toward that time frame I guess.
Thanks, Mark

[NinjaTrader_Clayton]

Hello Marklhc1988,

Thank you for the message.

The Trace files were removed from the forum as they show all sorts of Private and Sensitive information about you. DO NOT post log or trace files in the forum as this is a publicly facing location.

• If you ever need to share those, send them into NinjaTrader Support directly at ClientServices[AT]NinjaTrader[DOT]com

That being said, I did download your file before removing it and can see multiple examples of network issues.

• 2024-11-19 06:54:07:036 (Live) Tradovate.Adapter.CheckConnectionLatency: Connection latency is SLOW. Ping reply is 35,107 ms
• 2024-11-19 06:54:07:099 WARNING: Your connection is experiencing high latency: 35,107 ms. This may negatively impact trading and market data services.
• 2024-11-19 06:54:09:502 (Live) Cbi.Connection.ConnectionStatusCallback: status=ConnectionLost priceStatus=ConnectionLost previousStatus=ConnectionLost previousPriceStatus=Connected errorCode=NoError nativeError='An internal WebSocket error occurred. Please see the innerException, if present, for more details. '

When we see messages about "Connection Lost", "Slow", or "Unable to reach the server", this normally means that the Internet, Modem/Router, or another program is stopping NinjaTrader from maintaining a stable connection to the necessary servers.

Please know that a connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader.

• The NinjaTrader application only reports the connection state as it is reported by the API you are connected through.
• NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Please perform the steps below to troubleshoot the local network and narrow in on what could be causing these network/connection issues. Please restart NinjaTrader after each set of steps and try connecting again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run

Reopen NinjaTrader and test if the unwanted connection behaviors continue.

If the connection issues continue, please let us know and we will provide some additional steps to narrow in on what is preventing NinjaTrader from connecting to the necessary servers and maintaining a stable connection. If you are still losing connection, you will need to reach out to the VPS Provider for further help investigating what is preventing NinjaTrader from maintaining a stable connection to the necessary servers.


Please let us know if we may provide any further assistance.

[backtester831]

Hi,
Longtime NT user and recently dove into using VPS - ChartVPS. I continue to have connection problems. The VPS tells me it is not them. Attached is my trace file from this morning. Any insight would be greatly appreciated. I lost everything around 7am so I would look toward that time frame I guess.
Thanks, Mark

Same happened with me years ago, I used them years ago for running strategies and it would always lose connection. Then I switched to NinjaMobileTrader VPS and it has never lost connection since. They also helped me transfer and set everything up correctly so it was painless to switch. They've earned my loyalty big time

[Marklhc1988]

Thanks backtester831

[QuantVPS]

Hi,
Longtime NT user and recently dove into using VPS - ChartVPS. I continue to have connection problems. The VPS tells me it is not them. Attached is my trace file from this morning. Any insight would be greatly appreciated. I lost everything around 7am so I would look toward that time frame I guess.
Thanks, Mark

This can be caused by network jitter, we have resolved this issue with our solution: https://ninjatraderecosystem.com/sea...s=quantvps-com