Error connecting

[selu72]

I just installed the latest version of NT and I get this message when connecting.

[NinjaTrader_Erick]

Hello selu72,

Thank you for reaching out.

What connection type are you connecting to?

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

Thanks in advance, we look forward to helping resolve this issue for you.

[selu72]

I just sent it

Hello selu72,

Thank you for reaching out.

What connection type are you connecting to?

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

Thanks in advance, we look forward to helping resolve this issue for you.

[NinjaTrader_Erick]

Hello selu72 ,

Thank you for informing me.

Let me know if you have received an answer from the platform support team.

If you need a further investigation, please let me know the Case# that was generated for your email and I can look into it for you as well.

Please let us know if you have any other questions.