new machine - failed to create missing directory - error

[natagris]

Hello everybody!
Would you pls help me with the next.
I am trying to open NT desktop on a new computer and after login i receive such msg

[NinjaTrader_ChristopherJ]

Hello natagris,

Thank you for posting.

This type of error message indicates that something is blocking NinjaTrader from accessing its own files. Here are a few different troubleshooting steps known to successfully combat this error.

Please try opening the Platform regularly after each of these steps.

Reinstall the NinjaTrader Desktop App

Please follow the steps below to complete a quick reinstallation of NinjaTrader. You will not lose any custom information while using these steps.

• Close all running applications.
• Do not do anything to the Documents/NinjaTrader folder
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program Files > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NinjaTrader from the 'Download' page on the NinjaTrader Account Dashboard

Before restarting NinjaTrader, please ensure all available updates are installed to your PC from the Windows Settings > Update and Security page. Be sure to manually check for updates here, and reboot after any updates are installed.

"Hidden" and "Read-only" Folder Settings

Next, try to adjust the read/write protection for NinjaTrader's Documents folder:

• Go to the Documents folder > highlight and right-click on 'NinjaTrader 8' > select "Properties".
• From the Folder properties, ensure that the Attributes have both "Read-only" and "Hidden" unchecked.
• When prompted to Confirm Attribute Changes, please make sure to select "apply changes to this folder, subfolders, and files" and press OK.
• Re-open the platform to see if the error persists

Disable Controlled Folder Access

Next, press the "Windows Key" on your keyboard > Search for "Controlled Folder Access" > Click on "Controlled Folder Access" > Turn "Controlled Folder Access" off if it is enabled

• This can be restricted by administrator settings. If you are unable to access this setting, please contact your network/PC administrator.
• Additional information on Controlled Folder Access may be read at this publicly-available link from Microsoft's website

Please let us know if these solutions work for you, and feel free to ask any questions you may have as you work.

[natagris]

Thank you! Controlled folder access was the issue)