NT won't load

[Adanni]

When I try to load Ninja trader, I get an error message. Not sure what it says because it immediately shuts down. Since I can't load NT, I can't use any of my backups. How do I uninstall and reinstall without losing any of my indicators, strategies, etc.?

[NinjaTrader_LuisH]

Hello Adanni,


Thank you for posting on the NinjaTrader forums!


Please email your log and trace files to our technical support team at clientservices@ninjatrader[dot]com using the instructions below.

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to the email above.
• Once complete, you can delete these compressed folders.

Thank you! We look forward to assisting with this further.

[backtester831]

When I try to load Ninja trader, I get an error message. Not sure what it says because it immediately shuts down. Since I can't load NT, I can't use any of my backups. How do I uninstall and reinstall without losing any of my indicators, strategies, etc.?

Not a lot of people know this but NinjaTrader backup files are actually just zip files. You can change the extension of the backup file to .zip, and then open it to explore it's contents. The contents are the same folder and file structure of the My Documents\NinjaTrader 8 folder, so you can just manually move whatever you want from the backup zip file to your My Documents\NinjaTrader 8 folder, and you never need to use the import functionality on the NT control center to do it.

[jmagaia]

Hi!

I send at moment a email by my email... because hava error type 5.7...?? but after sent by my email, I try sent again by pltaform and he said that sent...
Please see it.
In my email the subkect is: Support Request (688719/8.1.3.1/Microsoft Windows NT 10.0.22631.0)


And nor in my email.. also I give from yout this: Case #04643099

Please see what ou can do, because is impossible to do what ever with my problem.

thanks

[NinjaTrader_LuisH]

Hello jmagaia,


I went over the case that you provided and it looks like it was mentioned that you are using a third party add-on. Since this is a product of NinjaTrader, we expect you to reach out to the vendor for further assistance. If they are unable to resolve your item, they can reach out to our Scripting team for assistance as well.


Thank you.

[jmagaia]

Hello Luis,

I try back restore and I ahve same problems.
Can I try send the erros?
It is not possible to see what is the problem by remote?
Today the laste line for Log:
""
2024-11-04 16:13:04:582|1|2|Kinetick – End Of Day (Free): Primary connection=Connecting, Price feed=Connecting
2024-11-04 16:13:04:652|1|32|Order entry hot keys disabled
2024-11-04 16:13:04:653|1|4|Auto close enabled=False
2024-11-04 16:13:06:649|1|2|Kinetick – End Of Day (Free): Primary connection=Connected, Price feed=Connected
2024-11-04 16:13:07:335|1|4|Restoring workspace 'Pricipal'...

Trac:
last lines when stop:

ah.. special errrors vefore:
2024-11-04 16:13:04:588 (Kinetick – End Of Day (Free)) Cbi.Connection.Connect1
2024-11-04 16:13:04:591 Required resource key 'brushOrderWorking' is missing.
2024-11-04 16:13:04:591 Required resource key 'brushOrderAccepted' is missing.
2024-11-04 16:13:04:591 Required resource key 'brushOrderPartFilled' is missing.
2024-11-04 16:13:04:591 Required resource key 'brushOrderInitialized' is missing.

last lines
2024-11-04 16:13:06:651 (Kinetick – End Of Day (Free)) Cbi.Account.OnConnectionStatus: account='Sim101' fcm='' status=Connected previousStatus=Connecting message=''
2024-11-04 16:13:06:723 (Kinetick – End Of Day (Free)) Cbi.Account.Restore.Start: account='Sim101' fcm=''

[NinjaTrader_LuisH]

Hello jmagaia,


Please use the instructions we provided earlier to send the files to our support team. We will not be looking at your files via the forums.



Thank you in advance.