Login to NinjaTrader Account Fails

[aligator]

Hello,

I have a live a multi-broker license account for many years using NT8.0.27.1

I am trying to login to my account using my current credentials and I get:

"Incorrect username or password. Please try again."

These are the credetials that I use every day on my desktop software and they just work fine. What is going on? Why can't I access the "Log in To Download" link?

Thanks.

[NinjaTrader_Clayton]

Hello Aligator,

Thank you for the message.

Please know that the "NinjaTrader Continuum" credentials you've been using are a SEPARATE set of credentials from the new "NinjaTrader Dashboard" credentials.

• The only place you would use the "NinjaTrader Continuum" credentials moving forward is within the Connections > configure menu when setting up your NinjaTrader Continuum Credentials.
• Otherwise, you will use the new "NinjaTrader" Username and Password you are going to create in the steps below to sign into everything else.

1. Since you have a "NinjaTrader Continuum" username, this implies that you have a NinjaTrader Brokerage account to Migrate into the login system:

• Click the following link and enter the email address connected to the account - https://account.ninjatrader.com/migrate/request
• Click the button in the email that comes in > Make a Username and Password > Click OK
  • Now, you will use this new "NinjaTrader" username you just made to sign into everything else moving forward.

2. Once you have registered a username you may use the steps below to update to the latest version of NinjaTrader Desktop.

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Next, select "Download" in the "Most Recent Release" Window on the main screen
• Once the installation has been downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

When you launch the latest version of NinjaTrader Desktop you will be able to login to the platform with the credentials you created with the steps above.

• Click here for a more detailed guide on opening and signing into the platform
• Don't see the configure button? Click here for the steps to Enable Multi-Provider Mode"
• Rithmic Based Eval Account Connection Guide
  • When setting up the Rithmic connection, make sure you select the correct "System" setting

Please let us know if we may be of any further assistance.

[aligator]

Hello Aligator,

Thank you for the message.

Please know that the "NinjaTrader Continuum" credentials you've been using are a SEPARATE set of credentials from the new "NinjaTrader Dashboard" credentials.

• The only place you would use the "NinjaTrader Continuum" credentials moving forward is within the Connections > configure menu when setting up your NinjaTrader Continuum Credentials.
• Otherwise, you will use the new "NinjaTrader" Username and Password you are going to create in the steps below to sign into everything else.

1. Since you have a "NinjaTrader Continuum" username, this implies that you have a NinjaTrader Brokerage account to Migrate into the login system:

• Click the following link and enter the email address connected to the account - https://account.ninjatrader.com/migrate/request
• Click the button in the email that comes in > Make a Username and Password > Click OK
  • Now, you will use this new "NinjaTrader" username you just made to sign into everything else moving forward.

2. Once you have registered a username you may use the steps below to update to the latest version of NinjaTrader Desktop.

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Next, select "Download" in the "Most Recent Release" Window on the main screen
• Once the installation has been downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

When you launch the latest version of NinjaTrader Desktop you will be able to login to the platform with the credentials you created with the steps above.

• Click here for a more detailed guide on opening and signing into the platform
• Don't see the configure button? Click here for the steps to Enable Multi-Provider Mode"
• Rithmic Based Eval Account Connection Guide
  • When setting up the Rithmic connection, make sure you select the correct "System" setting

Please let us know if we may be of any further assistance.

I do not have a "NinjaTrader Continuum" account. I have been using my present credentials across NT since 2010 for my Kinetick and TDA connections. Currently, I have a TDA (Schwab) account which I can not connect to yet because NinjaTrader connection API is non existing.

Also, I do not intend to migrate to the latest NT version due to all the associated bugs and issues with log ins until (if) an API for Schwab becomes available.

I just wanted to install my file copy of the 8.0.27.1 on a new laptop computer, but when installing, I get the message that can not install an older version. NinjaTrader is supposed to support NT 7 and all NT 8 versions. Why am I being forced to migrate if I am not using the latest NT8 version? I am not interested in having Online and mobile additions to further complecate connectivity issues.

Regardless of a dowload, how do I get to my current NinjaTrader account without migrating to a new account that is known for issues raised by so many members?

Thanks.

[NinjaTrader_Clayton]

Hello aligator,

Thank you for the update.

Please note that the forum is a public space, and it is not ideal for discussing account-specific details as we cannot provide detailed or private support there.

While you may not realize it, the username you are referring to is your “NinjaTrader Continuum” username, which you have been using for years.

• To sign into the website and access certain features, you will need to create a new “NinjaTrader” username.

Please follow the steps outlined earlier to complete this process.

Or, use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[aligator]

Thank you NinjaTrader_Clayton

With all due respect, you just sent me another canned response without answering my question.

As I said before I have not and do not use NinjaTrader Continuum credentials. I just checked the NinjaTrader Continuum credentials on connections, and they are different from what I am using. I have been using my current (not the same) credentials for all my activities on NinjaTrader for quite a long time. Now. I am told my current credentials are not good and I need to migrate to a new account to access my account or download an old or new NT8 version.

Again, how can I access my present account or to download an older NT 8 version without being asked to first migrate to a new account?

btw, I have not posted any specific account information, as you noted. Also, I do not see how Log and Trace files are needed here, since I can't even download or install the software.

Thanks

[NinjaTrader_Clayton]

Hello Aligator,

Thank you for the update.

I will not be providing any further information over the forum until you write in.

• We need for you to write in directly so we can search for you, your username, and your account information and provide specific steps as we are only able to be general here.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

[aligator]

Hello Aligator,

Thank you for the update.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

I have sent e-mail to your Support 2 days ago. So far no response from NT Support.

[NinjaTrader_Clayton]

Hello aligator,

Thank you for the message.

I do not see any recent emails from the email address you used to sign up for the Forum account.

Since the forum is publicly facing, we wouldn't want you to share your email here publicly. Please either:

• Write into support from the same email you used to sign up for the Forum Username so that I can search for it in the system.
• Or, follow the steps below to manually send your log and trace files to us in an email directly to NinjaTrader Support.
  • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
  • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
  • Attach the 2 compressed files to an email to ClientServices[AT] NinjaTrader[DOT]com (With the respective @ and .)
  • In the Subject, include the URL of this forum thread.
  • Feel free to include any additional information as desired in the body
  • Once complete, you can delete these compressed folders.
    • Please click this Blue text to see a video demonstration of how to send these files

We look forward to your response and resolving your inquiry.

[aligator]

I use the same credentials for writing in this Forum and to open charts in my Live Multi-Broker NT8.0.27.1 version that I use, and both work just fine. These are the same credentials that I use to unsuccessfully sign into my account on your web site, and they are rejected.

The e-mail that I sent you following your steps, including the attached Log and Trace files, was generated using the Email Support under the NT8.0.27.1 control center Help menu.

Something is wrong that your website Account Login does not recognize my email that has not changed over the past 12 years, being a live license holder and a member of NT forum.

I will send another email per your last directions.

Thanks.

NinjaTrader_Clayton,

I tried to send your support another e-mail (from NT8.0.27.1 menu bar) and here is an error I get. Perhaps they need to answer my previous e-mail before I can send another e-mail. What is the limit? I can't recall sending any other e-mails in recent time.