Please help, I have a problem with the platform

[Ghazi]

Welcome
I'm having a problem with NinjaTrader on Windows 11. It was working fine until this morning when I opened the platform. It sends repeated and consecutive error messages, about twenty messages in a row. I remove them all, but the platform stays in alert mode and no longer works. I removed the platform and downloaded it again but same problem. Please help me. Thank you for solving this problem

[NinjaTrader_Clayton]

Hello Ghazi,

Thank you for the message.

The NinjaTrader Forum isn't the best place for this kind of question as it would be most helpful for us to see a screenshot of the various errors along with look through the Log and Trace files of your platform which can contain sensitive information.

Instead, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Take a screenshot of the error messages and include those in your response.
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

[Ghazi]

Image of the error in the attachmentsImage of the error in the attachments

[NinjaTrader_Clayton]

Hello Ghazi,

Thank you for the message.

This message is appearing due to duplicate file names most often created by OneDrive.

To resolve this behavior, please use the steps to pull the current Risk Templates out of the platform so that NinjaTrader restores the defaults:

• Close NinjaTrader
• Go to the Documents Folder > NinjaTrader 8 > templates > Risk, click and drag this folder and drop it on your desktop

Now, reopen NinjaTrader and test if the error continues, if yes, you may need to do this for the "TradingHours" and "Commission" folders as well.

• If you look at the error, it will specify either duplicate Risk, Trading Hours, and/or Commission templates. That is what lets us know which folder to pull out.

After pulling the folders out, reopen NinjaTrader and these messages should be gone.

Please let us know if we may provide any further assistance.

[Ghazi]

Hello Ghazi,

Thank you for the message.

This message is appearing due to duplicate file names most often created by OneDrive.

To resolve this behavior, please use the steps to pull the current Risk Templates out of the platform so that NinjaTrader restores the defaults:

• Close NinjaTrader
• Go to the Documents Folder > NinjaTrader 8 > templates > Risk, click and drag this folder and drop it on your desktop

Now, reopen NinjaTrader and test if the error continues, if yes, you may need to do this for the "TradingHours" and "Commission" folders as well.

• If you look at the error, it will specify either duplicate Risk, Trading Hours, and/or Commission templates. That is what lets us know which folder to pull out.

After pulling the folders out, reopen NinjaTrader and these messages should be gone.

Please let us know if we may provide any further assistance.

Thank you very much. The problem was resolved after dragging the three files mentioned to the desktop in addition to the atmstrategy file.
But what then? Should I keep it on my desktop or move it back to the NinjaTrader 8 file? If the answer is to keep it on the desktop and not return it to its original place, will this not affect the operation of the platform? Thank you again.

[NinjaTrader_Clayton]

Hello Ghazi,

Thank you for the message.

Once the files are on the desktop and you've proven you no longer need them, then you can just delete them.

If NinjaTrader was missing any default files, it would have added them back in after restarting.

So, you should be good to go!

Have a great weekend!

[Ghazi]

Hello Ghazi,

Thank you for the message.

Once the files are on the desktop and you've proven you no longer need them, then you can just delete them.

If NinjaTrader was missing any default files, it would have added them back in after restarting.

So, you should be good to go!

Have a great weekend!

Thank you very much
In fact, as I mentioned, I deleted it and it was automatically restored when the platform was running by default
I have benefited greatly from your valuable information. In fact, one word “thank you” is not enough
I wish you a happy holiday