Can't close open order

[Prov1022]

Hello, I have taken 2 trades in Demo and my ATM strategy is not closing the trades at my TP or my SL. Initially, once the order didn't close at my TP, I tried to close it manually on the chart, but it did not close the order. I can't remember exactly what the "error message" said, however, I believe it referred to not being able to close and that I must close it manually. So I tried to close the order in the Control Center by clicking Close All Selected Account Positions, but it didn't close it. For the first one from last Friday, I was able to get rid of the order by restarting the platform and connection, however today, I have not yet tried that because I would like to identify the issue so that I won't have any problems when I go live. Closing/restarting/reconnecting is not a viable solution to close a trade that goes to my TP and eventually reverses and blows past my SL. So what do I need to do to resolve this issue?

[NinjaTrader_Erick]

Hello Prov1022 ,

Thank you for reaching out.

Critical - If your inquiry involves live or evaluation orders, please always reach out to your broker's/account providers Orders Desk immediately to confirm and manage your live orders and positions.

If your trade(s) are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk by emailing [email protected]

If you are ever not able to manage your positions from NT8 desktop, you would have to contact your accoubr provider immediately, or use their other compatible software to login and manage your account.

For Rithmic accounts:

You can review and manage open orders by using RTrader Pro

• Download R|Trader Pro
  • http://yyy3.rithmic.com/?page_id=16
• Open R|Trader Pro and enter your credentials into the 'Orders' user ID and password fields and the 'Market Data' user ID and password field
• Then open a Trader Dashboard to see your account

For Tradovate (CQG) accounts:

You can manage your orders by logging in here:

https://trader.tradovate.com/welcome

Login with your Apex account credentials and Select Simulation, and then you can manage your account.


For NT8: *Please note that if you are using any 3rd party trading software such as a Trade Copier or automated strategy, we would not be able to troubleshoot order issues as they would be better reviewed by the developers of the software.

If you are experiencing order issues on NT8 desktop and would like us to review:

Please answer all of the following:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Since you are reporting live order issues, we need to see these files before proceeding to assist.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.