The platform does not work any more

[atrader]

I am using desktop verson 8.1.2.1 (IB build 10.30.1) and it works before. But it reports no connection and disconnect with IB after sumit an order in the superDOM. I do not know what is happening. When I open the program this morning, it reported something wrong. Please advice!

[NinjaTrader_LuisH]

Hello atrader,


Thank you for posting on the NinjaTrader forums.


Please submit a request to our technical support team at clientservices@ninjatrader[dot]com for further assistance regarding your inquiry.


Thank you in advance!

[RedRock]

similar issue. Submit order from chart to tws, primary order submits without expected stop and popup inform of disconnection.. Deleted and reinstalled stable TWS. Imported backup in NT. Downloaded install from your www and ran repair. Same behavior.? Nothing changed, worked fine yesterday. Should I completely delete and reinstall?

[RedRock]

[FuturesTrader77]

Same problem, I installed the most current NT 8.1.3.1 , same disconnect message every time I trade. I usually don't post but this is the first time I cant solve
a Interactive Brokers and NT8 problem. I have IT experience and am using the correct PORT 7496 on both software IB > to NT8.
The problem started this morning.
The work around is to re-connect to NT8 on every market order trade. Its just not working, please help. It looks like its IB's side - some new features were loaded this morning out of Canada.

[RedRock]

Same problem, I installed the most current NT 8.1.3.1 , same disconnect message every time I trade. I usually don't post but this is the first time I cant solve
a Interactive Brokers and NT8 problem. I have IT experience and am using the correct PORT 7496 on both software IB > to NT8.
The problem started this morning.
The work around is to re-connect to NT8 on every market order trade. Its just not working, please help. It looks like its IB's side - some new features were loaded this morning out of Canada.

I was and am running tne 'Stable' version which has not updated. Although I did try other versions with same result subsequently...

[FuturesTrader77]

Just tried the latest version IB 10.32.1 - put on 1 trade ok, tonight ( Oct 21/849pm ET ) IB did install an update

[RedRock]

Just tried the latest version IB 10.32.1 - put on 1 trade ok, tonight ( Oct 21/849pm ET ) IB did install an update

May be a different issue. Mine still Fails

[RedRock]

Update. Tried latest version tws again, today. seems to be working now...

[NinjaTrader_LuisH]

Hello @here,


If you are having issues getting connected, we recommend making sure you are using TWS or IB Gateway version 10.23.2a. If you have your platform set to auto download updates, it's very possible that it was done in the background, and you are no longer able to connect as expected.

Should you continue having issues getting connected, please reach out to our support team at clientservices@ninjatrader[dot]com.



Thank you!