Help with account please

[hybrid76]

Hi

Is this a type of thread I can post on this forum? If not I am sorry.

I had an issue last week where my trade was not close properly resulting in another LOST account. I pressed CLOSE many times with no RESULT.

Was this an issue with SOFTWARE OR RITHMIC ?


Message from company:

"We have re-reviewed the log files. We see the same information. The trade was closed at the first attempt.

These are the details of the order on Rithmic. As far as we can see, it went through with no issues:

We encourage you to contact the NinjaTrader Support to have your NinjaTrader files checked and to make sure that any possible issues did not have to do with the software. Once the Support conducts their review and responds to your message, please let us know."


I am not sure if NinjaTrader offers any support on this type of subject.

I am just looking for some understanding. It is pretty hard to keep it up with the trading process.

Any HELP would be appreciated.

Thank you very much.

[NinjaTrader_ChristopherJ]

Hello hybrid76,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[hybrid76]

Thank you very much.