Alert sounds do not work

[ginzirillo]

My NT8 workspace sounds work properly in each chart (from indicators, from entries and closing trades and also for other platform sounds) but Sounds do not work when I want to play it from Alert. After I set up the Alert with a condition I find the event correctly registered into Alert Log, If I set the option SHOW a POP UP it works and Alert show me a pop up of the event but DO NOT PLAY SOUNDS.

Can you help me?

[NinjaTrader_Clayton]

Hello ginzirillo,

Thank you for the message.

Please make sure that you have the Action to "Play a sound" added within the Alert.

As well, please make sure you are testing with one of the Default NinjaTrader sounds for now. For example: Alert 1

• Once you verify it is working, you could switch to a custom .wav file later to try again and see if it is specific to the custom sound.
  • 

Now, get the Alert to Trigger.

If you don't hear a sound still, go to the Control Center > Log tab.

• Are there any additional details or information explaining why it didn't play a sound?

If there is a message about the files not being in the expected location, please repair the NinjaTrader installation and try again:

• Close NinjaTrader
• Go to the Windows Control Panel (NOT the Apps screen) > Programs and Features (Sometimes "Uninstall a program") > Click NinjaTrader > Click "Repair"
• Click Next through the prompts until it is Finished and it is done

Reopen NinjaTrader and test the Alert sounds again.


If the behavior continues happening, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.