Interactivebrokers problem orders

[jdsmtrader]

Hi. There is a problem with Ninja. The IB account appears in the account window. but not the cash value and I can't put orders either ... rejects them.

[NinjaTrader_Clayton]

Hello jdsmtrader,

Thank you for the message.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.


The Forum is NOT a good place to reach out about orders or your account as we will often need some additional Log and Trace files that cannot be shared on the Forum since they can contain private information.


Please use the following steps to rename the database file so NinjaTrader automatically creates a new one to see if the account balance is showing as expected after:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file

Reopen NinjaTrader and reconnect to the account and check if the funds are showing and if the data is updating.

• If not, reach out to Interactive Broker's support team and make 100% sure that the account is active and subscribed to real-time market data for use in 3rd party platforms like NinjaTrader.

If it is still happening, please make sure you are using NinjaTrader 8.1.3.1 and TWS 10.23.2a as instructed in the connection guide below:

• Interactive Brokers Connection Guide

If the behaviors continue after all of the steps above, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[jdsmtrader]

Thanks for your quick reply

Greetings