Accounts not showing in control panel

[pourdown06]

Hello,
I recently set up my Rithmic account and NT account. As you can see in the screenshot, I'm connected to My Rithmic but it's not showing my account int he window or the sim account either. As far as I know, I set up my accounts correctly. What could the problem be? Thanks!

[pourdown06]

Hello,
I recently set up my Rithmic account and NT account. As you can see in the screenshot, I'm connected to My Rithmic but it's not showing my account int he window or the sim account either. As far as I know, I set up my accounts correctly. What could the problem be? Thanks!

[NinjaTrader_Erick]

Hello pourdown06

Thank you very much for your post.

In order for rithmic evaluation accounts to appear correctly in the latest version of NT8, you will first need to import your license key into your user.

For the steps on how to do this, please follow this link:

How to migrate your license key

If you run into any issues or errors doing this, please write in to

[email protected]

So they can verify your user/entitlements.


Once your License is imported into your NinjaTrader Client Portal, you will need to restart the NT8 Desktop application and log in again (same credentials as your Portal).

Once the platform is open, go to Help -> About to further confirm the "Evaluation" entitlement was added.

Then try to connect to your Rithmic account.

Please let us know if we may be of further assistance.