Stop Limit order gets cancelled immediately upon entry

[M_ichel]

Hi.
I have a position in a stock.
I right-click on the chart and one of the options that are offered is: "Sell Stop Limit 200@ 16.89" (the current price is at $20.25)
The order line appears on the chart (but with a quantity of 1, not 200. By the way, this is happening since a week or two ago). I change the quantity from 1 to 200, then click the check mark. The order appears to go through (because the line that would normally be displayed on the chart appears very briefly) but I immediately get the message "Order Cancelled) and, sure enough, there is no stop.
I tried to put this through Customer Support but was unable to get rid of the AI answering bot that is useless...

Thanks.

[NinjaTrader_Clayton]

Hello M_ichel,

Thank you for the message.

If you keep messaging the bot, it will eventually create a support ticket on your behalf and the support team will be able to see the full chat history. So, responding with real and helpful updates would help us be even more informed once the case makes it to a human.

As for your question about Stop Limit Orders:

• Click here for a detailed guide on Stop Limit Orders, their Stop Price, and the Offset Limit Value

In summary of the guide above:

• When you click to place a Stop Limit Order, the little box that appears has nothing to do with the Order Quantity. The little box is there for you to define the "Offset Value" in Ticks.
  • This is, "How far away from the Stop Limit Trigger Price do I want the actual Limit Order to be placed?" or "How many ticks in slippage am I willing to accept once the Trigger price is hit"
• If you plan on using the same Offset value every time, you can set this so it stops asking:
  • Right-click the Chart Trader panel or SuperDOM window > Click Properties
  • Find "Predefined stop limit offset" > Check this box > Define your offset value as desired > Click OK
    • Now, it will default to that offset value every time.

In regard to the order error:

• It would take seeing the Log and Trace files for this to confirm (Please do not post these on the forum as it is publicly facing. You would need to send them in to us directly)
• Without seeing those, it sounds like you setting the Offset value to 200 is causing the order to be beyond the Banding Limits for the instrument you are on and is causing the orders to be rejected.
  • If you go to the Control Center > Log tab, the error there should explain a little more about why it was appearing.
  • From the context we have, it sounds like the 200 tick offset that was being defined was just too far away from the current price.

If you are using an ATM Strategy, this will cause the Order Quantity selector to revert back to the value defined in that ATM Strategy after placing an order.

• If you had an ATM Strategy where the Order Quantity within the ATM Strategy was defined as 1 and you selected this > then, set the Order Quantity selector to 200 > Then click to place an order, you will see the order quantity revert back down to 1.
• You would need to edit the ATM Strategy to have an order quantity of 200 > Save as Template > Either save over the original or give it a new name > Then, select that ATM Strategy when placing orders and the Order Quantity would remain at 200

Please let us know if we may provide any further assistance.