Issues connecting to Rithmic

[nicbizz]

Hi,

Upon connecting to Rithmic, I get the following error message:

Market data failed for 'NQ DEC24': 'The subscription to this instrument has been aborted. Dependent network services and/or data were not available'

Historical data loads fine, but no real-time data comes in.

I've checked with Wedbush, and all my market data permissions are good. If I log into the Rithmic Trader Pro platform, real-time data works as normal, which leads me to suspect that the issue is not from their end.

Everything worked in NT8 2 weeks ago. The issue only started cropping up intermittently last week - I would randomly not get any real-time data upon connection. It sometimes takes a few tries of shutdown / restart of the software before it will suddenly start working again. The error message above is new though - I've only seen it today.

Would appreciate any assistance on this.

Thanks.

-Nick

[NinjaTrader_LuisH]

Hello nicbizz,


Thank you for posting on the NinjaTrader forums.


Please use the following instructions to provide your log and trace files:

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to support@ninjatrader[dot]com.
• Once complete, you can delete these compressed folders.

Thank you in advance, we look forward to assisting further.