Tick chart stopped generating data

[litamm89]

I have been using tick charts for a long time and for some reason they stopped generating data. How can I get them to start working again? I already tried reloading historical data. It looks like it stopped last Friday

[NinjaTrader_Clayton]

Hello litamm89,

Thank you for the message.

Many of the September contracts expired last week and could be the reason your charts are no longer updating.

Please use the steps below to roll over your instruments:

• Go to the Control Center > Tools > Database Management
• If you see instruments in the list > Click the "Rollover" button > Click OK
  • This should have automatically rolled over the windows in your workspace

If the windows did not automatically roll over:

• Go to the Chart or Window
• Click the 'Instrument' dropdown menu and look in the 'Futures' or 'Micros' list for the updated contract.
• Or, click into the Instrument selector and manually type the Instrument symbol on your keyboard and double-click the appropriate result as desired and it will automatically add the expiry.
  • Please click Here for more information on using the Instrument Selector as a search bo

If you don't want to see the old expired contracts at the top of the list, hover the mouse cursor over the old instrument and press the DEL or Delete key on your keyboard.


Please let us know if we may provide any further assistance.

[litamm89]

Woooow yeah I feel dumb all my charts updated except for that one....good call Thank you