Login fail

[DJ888]

Hi there,

I have a rather big problem. I've always just used my gmail to login to NT platform however for some reason it's just getting stuck at the attached screen.

I've left it like this for over 15mins and nothing loads.

Any help or suggestions would be appreciated because as it stands now, I can't log in to my ninja platform to trade tonight.

Many thanks,

Adam.

[NinjaTrader_ChristopherJ]

Hello Adam,

Thank you for posting.

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Thanks in advance.